News Post

MLB 09 The Show Patch Announcement From the MLB Development Team

03:05 PM - April 7, 2009 by Russell_SCEA

PS3 Only

On behalf of the entire MLB The Show development team we would like to take this time to first thank everyone for playing MLB 09 and being so patient with us as we work through some of the issues the community has experienced. We are very aware of these problems and we would like to announce that we are indeed working on a patch to fix the most glaring offline and online bugs and glitches you have encountered in this years game. When the patch is ready for deployment we will give an update with the contents of the patch. In meantime, we have found a work around for one of the most glaring bugs, the Road to the Show crash. If you skip all training sessions (batting and base running) during the month of September you should be fine. We know this is not ideal, however until the patch is ready for public release this will allow you to continue playing your RTTS save files (if the save file is before entering a training session). We take these issues and concerns very seriously and we do apologize for the inconvenience. Once again, thank you for your time and your patience. We will update the community as soon as the patch release date is set.

MLB The Show Development Team

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Member Comments

# 201 sarge81 @ 04/21/09 10:09 AM

Quote:

Originally Posted by jim416


	And they are stringing us along because.......? For what it's worth, bugs and glitches cannot be fixed unless they are recreated exactly how they happened. We were shown how this works at the event. SCEA has asked us to help them and there is a thread for this. SCEA has been communicating with this community for years and it should be appreciated, I'd think. Ever look at the CREDITS when they roll at the end of the game? No matter of complaining in this thread fixes anything. If you can't be patient though, continue on, but stringing us along?

You're right Jim, they're not stringing us along. However, if you knew a thing or two about the development process and running a business, you'd know that SCEA isn't doing anything special here. They do have top notch customer service, but anyone that is running a successful business needs to have keep in touch with and have good rapport with their customers. You guys glorify these developers when IT IS THEIR JOB to create a great game and they get paid hundreds of thousands of dollars to do so. If they didn't make such a great game, no one would buy it and they'd be out of business. Let's stop the a$$ kissing here and start getting updates. I'm not asking for a play by play on the nitty gritty details of this patch, but what I am asking for is something like this:
"The patch has been in progress for the past couple of weeks, and we are currently in the QA phase. At this point, we feel like you will not have to restart your season, but a more defnitive answer will be given once this process is complete. We hope to be posting the patch in the next week or two."
At my company, we send out emails like that to our customers ALL THE TIME, and I don't think that it would be too difficult for Russell to give us an update like that. We all paid $60+ for this game and do so every year. WE pay their salaries. WE are the customer, and the customer is ALWAYS right.

# 202 rudyjuly2 @ 04/21/09 10:15 AM

Quote:

Originally Posted by sarge81


	You're right Jim, they're not stringing us along. However, if you knew a thing or two about the development process and running a business, you'd know that SCEA isn't doing anything special here. They do have top notch customer service, but anyone that is running a successful business needs to have keep in touch with and have good rapport with their customers. You guys glorify these developers when IT IS THEIR JOB to create a great game and they get paid hundreds of thousands of dollars to do so. If they didn't make such a great game, no one would buy it and they'd be out of business. Let's stop the a$$ kissing here and start getting updates. I'm not asking for a play by play on the nitty gritty details of this patch, but what I am asking for is something like this: "The patch has been in progress for the past couple of weeks, and we are currently in the QA phase. At this point, we feel like you will not have to restart your season, but a more defnitive answer will be given once this process is complete. We hope to be posting the patch in the next week or two." At my company, we send out emails like that to our customers ALL THE TIME, and I don't think that it would be too difficult for Russell to give us an update like that. We all paid $60+ for this game and do so every year. WE pay their salaries. WE are the customer, and the customer is ALWAYS right.

I agree. Say what you want about 2K, they have released two patches for their game and were giving out updates as they went along.

# 203 countryboy @ 04/21/09 10:16 AM

Quote:

Originally Posted by sarge81


	You're right Jim, they're not stringing us along. However, if you knew a thing or two about the development process and running a business, you'd know that SCEA isn't doing anything special here. They do have top notch customer service, but anyone that is running a successful business needs to have keep in touch with and have good rapport with their customers. You guys glorify these developers when IT IS THEIR JOB to create a great game and they get paid hundreds of thousands of dollars to do so. If they didn't make such a great game, no one would buy it and they'd be out of business. Let's stop the a$$ kissing here and start getting updates. I'm not asking for a play by play on the nitty gritty details of this patch, but what I am asking for is something like this: "The patch has been in progress for the past couple of weeks, and we are currently in the QA phase. At this point, we feel like you will not have to restart your season, but a more defnitive answer will be given once this process is complete. We hope to be posting the patch in the next week or two." At my company, we send out emails like that to our customers ALL THE TIME, and I don't think that it would be too difficult for Russell to give us an update like that. We all paid $60+ for this game and do so every year. WE pay their salaries. WE are the customer, and the customer is ALWAYS right.

you'll never be a successful business if you follow that motto. Never.

Look I understand people want to know what is and isn't going to be fixed, because it could mean the difference of starting a franchise now or waiting, I understand that. But at the same time, what good is jumping on the message board and complaining about the lack of info going to do? Its not going to make the patch come any faster, and I doubt a few bellyaches are going to change the minds of SCEA.

Every business handles various practices different ways. SCEA chooses to wait until everything is complete and finalized with a patch before disclosing details. Honestly, if I was in their shoes, I would do the same thing. The only thing worse than having a bug/glitch is to promise your customers that its going to be fixed and then not be able to. Or to promise a timeframe and miss the date.

Lying/misleading customers is the WORST thing a business can do, outside of blantantly cheating them. It seems that SCEA chooses to wait to disclose info until they are 100% sure, in order to avoid the backlash of a misguided/mislead customer base.

# 204 sarge81 @ 04/21/09 10:38 AM

Wow countryboy, why am i not surprised that you would answer the post in this way? I don't do much posting on here, but I do a lot of reading, and it seems like all you do is kiss SCEA's a$$, and make condescending remarks to those ppl that don't agree with SCEA. Seriously dude, get over yourself.

# 205 tabarnes19_SDS @ 04/21/09 10:44 AM

I believe it is sony's policy not to release info until after everything is wrapped up. Look at firmware updates usually it is all rumors till one day there is a blog and a prompt to download.

The developers also have to follow company policy since SONY pays their salary!

# 206 rudyjuly2 @ 04/21/09 10:46 AM

Quote:

Originally Posted by tabarnes19


	I believe it is sony's policy not to release info until after everything is wrapped up. Look at firmware updates usually it is all rumors till one day there is a blog and a prompt to download. The developers also have to follow company policy since SONY pays their salary!

And people are venting over that policy. Common place on a message board and I have no problem with it (since I'm doing it too

# 207 countryboy @ 04/21/09 10:54 AM

Quote:

Originally Posted by sarge81


	Wow countryboy, why am i not surprised that you would answer the post in this way? I don't do much posting on here, but I do a lot of reading, and it seems like all you do is kiss SCEA's a$$, and make condescending remarks to those ppl that don't agree with SCEA. Seriously dude, get over yourself.

So my post was kissing SCEA's a$$? Wow! Care to tell me how? Care to point out others? Seems you've been taking note of them, so share a few. I have no problems with it. Point out to me where I was wrong.

# 208 green94 @ 04/21/09 10:55 AM

I've honestly played this game ~10 times since March 3rd. Part of me wishes they would have kept this game a month longer so they could have delivered on their "better AI lineups in Franchise" and fixed the majority of the bugs that we are seeing today. With competition, I'm assuming that will never be the case, but I guess I'm shocked that a game made by SCEA (especially this team) would have so many bugs holding it back. The past 2 years this game has been near flawless in that department. I guess the more things you add, the greater the chance to encounter some of this stuff.

I do feel like we haven't heard much from the dev team at all this year, I'm not sure if this is why Russell is posting more or not, but it was always nice of them to drop in and say a few things here and there. Nevertheless, let's hope they drop us a line soon enough detailing fixes for the majority of the stuff holding this game back.

# 209 countryboy @ 04/21/09 10:56 AM

Quote:

Originally Posted by johnreyes


	OS veterans seem to talk down to people who dare say one bad thing about the developers. All I wanted was any info on how the patch is going because it has been 2 weeks since they announced that are working on a patch. I did not ask for a developer diary, I did not ask when it will be completed, all I asked for was an update. These developers should not be put on a pedestal like what most people here have done.

What you consider putting on a pedestal, I consider showing respect. But to each their own.

# 210 rudyjuly2 @ 04/21/09 11:04 AM

Quote:

Originally Posted by countryboy


	What you consider putting on a pedestal, I consider showing respect. But to each their own.

Sorry CB, but I completely agree with the other poster. Devs ARE put on a pedestal in the Show forums and dissenting opinions are rejected with extreme prejudice. Sometimes people are a bit disrespectful but that happens in EVERY forum and thread on OS. But the moment it happens in the Show forums, people get called out to a degree I don't see anywhere else.

The Community day interaction has left many here feeling as though they have a personal connection with these guys (some do) and I think that has tainted the objectivity. That's just my opinion but I do think it gets out of hand in these forums. One mod won't even moderate here anymore because of it.

# 211 PhantomPain @ 04/21/09 11:07 AM

Quote:

Originally Posted by sarge81


	Wow countryboy, why am i not surprised that you would answer the post in this way? I don't do much posting on here, but I do a lot of reading, and it seems like all you do is kiss SCEA's a$$, and make condescending remarks to those ppl that don't agree with SCEA. Seriously dude, get over yourself.

It is truly amazing to me how there are probably about 5-10% of posters on OS that have absolutely NO reading comprehension skills.

sarge81, please quote and bold the part of countryboy's post that expressed condescending remarks toward anyone, let alone someone that doesnt always agree with SCEA. I have read his post 4 times now and the only thing I can think of is that he said following that business plan would not make you successful. He then goes on to say how he understands where people are coming from but says he doesn't see how it makes any difference to have people complaining on a message board about it.

Either you are having a bad day and are choosing to take anything that doesn't support you 100% to be a condescending remark, or you just have an agenda. This thread is 27 pages long. Do you honestly think that your concerns haven't already been addressed less than 10-15 times in this thread? Do you honestly think it takes more than once or twice or three times for a dev to see a complaint and realize it is valid?

here is my suggestion. If you don't like the way SCEA does business, then you get to have the free will to NOT purchase the game. You are the one that needs to get over himself.

And for the record, NO ONE is saying your complaints aren't valid. NO ONE is saying that SCEA is a God. But they have been very supportive of OS and some of us choose to give them the benefit of the doubt. You seem to just WANT WANT WANT and have no regards to how the company does the other 364 days of the year. but is someone shows support for SCEA they are kissing their a**? Yeah ok.

# 212 PhantomPain @ 04/21/09 11:09 AM

Quote:

Originally Posted by rudyjuly2


	Sorry CB, but I completely agree with the other poster. Devs ARE put on a pedestal in the Show forums and dissenting opinions are rejected with extreme prejudice. Sometimes people are a bit disrespectful but that happens in EVERY forum and thread on OS. But the moment it happens in the Show forums, people get called out to a degree I don't see anywhere else. The Community day interaction has left many here feeling as though they have a personal connection with these guys (some do) and I think that has tainted the objectivity. That's just my opinion but I do think it gets out of hand in these forums. One mod won't even moderate here anymore because of it.

I don't think anyone will say that every single person in this forum is objective. The argument at hand is that sarge81 took countryboy's post as condescending and a** kissing. Can you read his post and say you agree with sarge81?

# 213 countryboy @ 04/21/09 11:09 AM

Quote:

Originally Posted by rudyjuly2


	Sorry CB, but I completely agree with the other poster. Devs ARE put on a pedestal in the Show forums and dissenting opinions are rejected with extreme prejudice. Sometimes people are a bit disrespectful but that happens in EVERY forum and thread on OS. But the moment it happens in the Show forums, people get called out to a degree I don't see anywhere else. The Community day interaction has left many here feeling as though they have a personal connection with these guys (some do) and I think that has tainted the objectivity. That's just my opinion but I do think it gets out of hand in these forums. One mod won't even moderate here anymore because of it.

again...what you consider putting on a pedestal, I consider showing respect. Different views never hurt anybody though.

# 214 clownbaby @ 04/21/09 11:19 AM

Double edged sword. Some people demand refunds like a kid who bought a box labeled 'time machine' which just didn't pan out like they thought it would.

Some people seem to get super pissed when anyone criticizes devs/game flaws like scea is their little brother that can't stand up for himself, which is pretty funny. It's almost as if you think you still have a shot making the cover for '10 and you're doing all you can to seperate yourself from the pack as The Fanboy.

Quick question. Do you think scea cares about either side of of this argument?

Do you expect a refund/apology or a reward/hero cookie for your opinions?

# 215 Revolution42 @ 04/21/09 11:34 AM

Quote:

Originally Posted by sarge81


	Wow countryboy, why am i not surprised that you would answer the post in this way? I don't do much posting on here, but I do a lot of reading, and it seems like all you do is kiss SCEA's a$$, and make condescending remarks to those ppl that don't agree with SCEA. Seriously dude, get over yourself.

" *ss kissing"......IMO, it read more like being diplomatic...or perhaps taking the high road.....I failed to see any "*ss kissing"....

# 216 rudyjuly2 @ 04/21/09 11:35 AM

Quote:

Originally Posted by PhantomPain


	I don't think anyone will say that every single person in this forum is objective. The argument at hand is that sarge81 took countryboy's post as condescending and a** kissing. Can you read his post and say you agree with sarge81?

No. I agree that CB wasn't kissing *** with that post. I was simply making the point that there IS a lot of *** kissing in this forum and sarge81 might have been reading into that post too much.

# 217 fistofrage @ 04/21/09 11:38 AM

Quote:

Originally Posted by rudyjuly2


	Sorry CB, but I completely agree with the other poster. Devs ARE put on a pedestal in the Show forums and dissenting opinions are rejected with extreme prejudice. Sometimes people are a bit disrespectful but that happens in EVERY forum and thread on OS. But the moment it happens in the Show forums, people get called out to a degree I don't see anywhere else. The Community day interaction has left many here feeling as though they have a personal connection with these guys (some do) and I think that has tainted the objectivity. That's just my opinion but I do think it gets out of hand in these forums. One mod won't even moderate here anymore because of it.

Every forum here is the same Rudy. There are "defenders" on every board here. I don't get what the agenda is behind the "defenders", developers need to be held to task. Its a win/win when they fix the glaring problems.

There are also the "Spoilers". The people who think every single thing is a game breaker. The people who want to ruin everyone's enjoyment of the game.

Then you have the other 90% who just want to provide constructive criticism so the developers get this stuff right. Honestly, if I were a developer, I would do a diary and update patch progress every 2 days. It takes 2 minutes and builds up plenty of good will. I find no issue holding the developers to task for items that slip past QC that I find in the 1st hour of playing the game.

I haven't found anything glaring wrong with the show. Only know about the things I know about because of what I have read here. I have to say this game plays the best out of the box of any game I've played in a while. NCAA 09 and MLB 2K, I was screaming WTF within the first 45 minutes.

# 218 Kashanova @ 04/21/09 11:42 AM

When is this coming out again?

# 219 rudyjuly2 @ 04/21/09 11:42 AM

Here is a pretty cool article with a rep from Naughty Dog about interacting with the community and how this is the new era of promoting your product. I think it's a good read and not too long.

http://www.gamasutra.com/php-bin/new...hp?story=23175

# 220 green94 @ 04/21/09 11:44 AM

Quote:

Originally Posted by fistofrage


	I have to say this game plays the best out of the box of any game I've played in a while.

EXACTLY, that is what is so frustrating. There isn't anything wrong with the gameplay!

It's all of the behind the scenes stuff that has all of the bugs.

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