Two Weeks of Madden 09, and Official Patch News!

[roadman]

Quote: Originally Posted by stux

Why can't they just do another patch for instead of the DLC and combine that with a fix for the franchise freezing?

Madden is allowed two free patches to the public.

[BezO]

Quote: Originally Posted by TheFuture15

There are always going to be folks that are upset if what they felt was a top issue wasn’t addressed, but I’ll state again (as I have before) that we have to keep balancing this work against Madden NFL 2010. The longer we keep going on patches, the less we can add to the following year’s product.

You don't seem to be coming back to answer questions, but, how are these not one in the same? Do patched fixes not make their way into next year's game?

Quote: Originally Posted by aholbert32

They had to go gold around that time to guarantee their release date.

A working product should always trump a deadline.

Quote: Originally Posted by aholbert32

Amazon has Wired ones for 21 bucks. You really have 3 choices: Get a cheap wired one and do the workaround, sell the game and get what you can for it now or just let it collect dust and continue to be frustrated. Options 1 and 2 seem like better options imo.

I'd go with option 4. Contact EA customer service and request a full refund. They don't give refunds directly, but they will ask you to send them your game with a copy of the receipt. They will send you a sealed copy that you can then return to the store. I did it last year even a week or so after the store's 30 day return policy.






The excessive thanks puzzles me as well. IMO the thanks should be DELIVERED to the customers that have purchased a game that needed this much work, then put up with it instead of returning the game. I can understand why folks are happy about the patch, but realize you are the customer. You already thanked them when you handed over their $60. That $60 gives you the right to a working product.

I like the car analogy a few pages back. For the critics, change the wheel to air conditioning, heat, air bags, ect. Yeah, the car will drive, but you paid for frills. I can't imagine many people falling over themselves to thank the dealer for fixing their car weeks after they paid for it. In fact, the dealer would probably throw in some extras to discourage a suit.

[roadman]

Quote: Originally Posted by BezO

You don't seem to be coming back to answer questions, but, how are these not one in the same? Do patched fixes not make their way into next year's game? A working product should always trump a deadline. I'd go with option 4. Contact EA customer service and request a full refund. They don't give refunds directly, but they will ask you to send them your game with a copy of the receipt. They will send you a sealed copy that you can then return to the store. I did it last year even a week or so after the store's 30 day return policy. The excessive thanks puzzles me as well. IMO the thanks should be DELIVERED to the customers that have purchased a game that needed this much work, then put up with it instead of returning the game. I can understand why folks are happy about the patch, but realize you are the customer. You already thanked them when you handed over their $60. That $60 gives you the right to a working product. I like the car analogy a few pages back. For the critics, change the wheel to air conditioning, heat, air bags, ect. Yeah, the car will drive, but you paid for frills. I can't imagine many people falling over themselves to thank the dealer for fixing their car weeks after they paid for it. In fact, the dealer would probably throw in some extras to discourage a suit.

I like the car analogy as well.

If the car I bought is offering a recall, (I've had a few) I'll take the vehicle into the dealer to get problem corrected for free. I haven't contacted CS for an automaker offering a recall because they are addressing the situation for free as they should.

[aholbert32]

Quote: Originally Posted by BezO

You don't seem to be coming back to answer questions, but, how are these not one in the same? Do patched fixes not make their way into next year's game? A working product should always trump a deadline. I'd go with option 4. Contact EA customer service and request a full refund. They don't give refunds directly, but they will ask you to send them your game with a copy of the receipt. They will send you a sealed copy that you can then return to the store. I did it last year even a week or so after the store's 30 day return policy. The excessive thanks puzzles me as well. IMO the thanks should be DELIVERED to the customers that have purchased a game that needed this much work, then put up with it instead of returning the game. I can understand why folks are happy about the patch, but realize you are the customer. You already thanked them when you handed over their $60. That $60 gives you the right to a working product. I like the car analogy a few pages back. For the critics, change the wheel to air conditioning, heat, air bags, ect. Yeah, the car will drive, but you paid for frills. I can't imagine many people falling over themselves to thank the dealer for fixing their car weeks after they paid for it. In fact, the dealer would probably throw in some extras to discourage a suit.

That "working product should always trump a deadline" contradicts your analogy. You say the car (madden) drives meaning that madden works but above you say it doesnt and shouldnt be released.

Also that statement sounds nice but its not practical when you have contractually mandated deadlines and a billion dollar business. I would love to see Peter Moore go to his shareholders (Full disclosure: I'm one and I also own 2k stock) and explain that EA had to miss its release date causing EA to breach its exclusive agreement with the NFL, cost the company thousands of dollars and caused the share price to drop because a few hundred (if that many) people on a few internet boards were complaining about missing or broken features. All things that can be fixed later with a patch.

[aholbert32]

Quote: Originally Posted by roadman

I like the car analogy as well. If the car I bought is offering a recall, (I've had a few) I'll take the vehicle into the dealer to get problem corrected for free. I haven't contacted CS for an automaker offering a recall because they are addressing the situation for free as they should.

I'm sorry the car analogy is ****ing stupid. This isnt a car. You didnt pay thousands of dollars for this game. If there is a problem with Madden you dont run the risk of getting injured, injuring someone else or damaging someones property. The reason they fix your car for free on a recall is because there is a safety issue not because they are concerned with customer service. The car company is trying to avoid a lawsuit.

Thats not the case with Madden so its a bad anology.

[bad_philanthropy]

I'm just really glad that we're getting these fixes so soon after the game has been released. It does definitely provide a great example as to what the benefits of releasing the game later are. I think there is a great opportunity to save the hassle of patching so many things and delivering a higher quality product to the shelves right off the bat by releasing the game in September. It could even be a great promotional event, they could release it at 12:00am after the first game of the season. "Watch the games then go buy Madden."

[roadman]

Quote: Originally Posted by aholbert32

I'm sorry the car analogy is ****ing stupid. This isnt a car. You didnt pay thousands of dollars for this game. If there is a problem with Madden you dont run the risk of getting injured, injuring someone else or damaging someones property. The reason they fix your car for free on a recall is because there is a safety issue not because they are concerned with customer service. The car company is trying to avoid a lawsuit. Thats not the case with Madden so its a bad anology.

I know the car analogy is a bad one. I agree you can't compare a $20K vehicle to a $60 game.

I was merely trying to point out that car companies and some game companies fix errors for free. That's as deep as I wanted to go with the analogy. They are similar up to that point.
It's not comparison after that.

Yes, beyond that, car companies have recalls because of safety reasons.

[justblaze09]

*bows down*

Thank you.....just thank you. Hopefully there isn't a mistake like the one NCAA ran into for the PS3 (which really didnt exist)