Madden 20 EA Access Trial Not Working on 2nd Account on Xbox

[Americas Team]

I've completed the 10 hour trial on my primary account. When I log out my primary and into another account with EA Access the trial is not working, I get message..
"If you have game disc insert it now, if you bought this game online make sure you are signed into Xbox Live, if you do not have the proper rights for playing it you'll need to get it from the Microsoft Store." I've tried rebooting the console and uninstalling and reinstalling the game.

[ForUntoOblivionSoar∞]

You could always stop trying to steal and actually buy the game now that your allotted ten hour trial is over. Just a thought.

[Instant C1a55ic]

Quote: Originally Posted by ForUntoOblivionSoar∞

You could always stop trying to steal and actually buy the game now that your allotted ten hour trial is over. Just a thought.

Provided the OP paid for the second trial, how is that stealing?


So, with that said, did you pay another $5 for Access? If not, that's the reason why it's not working.

[Americas Team]

Quote: Originally Posted by Instant C1a55ic

Provided the OP paid for the second trial, how is that stealing? So, with that said, did you pay another $5 for Access? If not, that's the reason why it's not working.

Yeah, I paid $30 for the entire year.

[Instant C1a55ic]

Quote: Originally Posted by Americas Team

Yeah, I paid $30 for the entire year.

For both accounts or just one? I'm sure you would have to pay for it on both accounts, no?

[ForUntoOblivionSoar∞]

Quote: Originally Posted by Instant C1a55ic

Provided the OP paid for the second trial, how is that stealing? So, with that said, did you pay another $5 for Access? If not, that's the reason why it's not working.

A good point.


Still, if you're only supposed to be allowed ONE free trial, then it would appear as if he was trying to cheat the system, and if so, I'm glad EA figured out how to stop it.


If, on the other hand, you're allowed to buy as many free trials as you want, then maybe he should contact EA customer service for help?

[TheOncomingStorm]

When you reinstalled the game, did you do so from the account of the first trial, or the second account? I had this issue, solved by reinstalling from the second account. And to make sure it worked, I forced the install remotely on the Microsoft website on my computer.

[Instant C1a55ic]

Maybe I am mistaken, but from what I understand Access doesnt share like gold. I do believe each account has to be paid for. If i am wrong, i apologize, but that may be the reason why its asking for a disc.