This is definitely one of my biggest gripes, even though it's more aesthetic/presentation than gameplay. How much does it matter if the ice, arena, crowd and broadcast team look like real hockey if the players themselves all look like clones? For starters, we need to see different skating strides. There's the more hunched over skaters and the more upright skaters. There's guys who skate like silk and guys with choppy, inefficient strides. In the NBA game, if you try to ball handle or shoot from deep with a big man, it feels clunky and wrong immediately. Why can't we have guys in the NHL series who handle the puck like a grenade and have an awkward skating stride that feels less fluid? Ditto puck handling tendencies and shooting mechanics. Some guys stick handle with the puck in tight or their hands up high, close together. Other guys carry the puck way out in front. Not everyone can curl back and control the puck effortlessly like Patrick Kane. A guy like Brian Boyle should handle the puck like a rock. This would create player differentiation, not just from the aesthetic perspective of how everything looks, but also in how it feels to carry the puck with a smooth skating, silky handed Datsyuk versus a sluggish, poor puck handling Boyle.
Don't even get me started on the notion that guys who are notoriously vigorous fore checkers should hound you with pressure (like in NBA when the AI puts on the full court press) or that guys like Ovechkin should be exiting the zone, looking for the home run pass as soon as possession changes. Getting individual player tendencies is a pipe dream. We can't even get the vague differentiation of EA just having three unique skating strides with one assigned to each player. Individual behavior is for PS5 or PS6 it seems. Hell, how about simply having the ability to go into an all out sprint, continue skating WHILE also stick handling, or handle the puck with one hand while fighting off a check or skating through open ice? I guess this generation of console isn't powerful enough for any of that either.
Next is the more in depth equipment options you talked about. Sure, this is very minor compared to the myriad gameplay problems, but since it seems like the gameplay problems aren't being addressed anyways, you would figure that the next gen consoles at least have the power to bring player likeness to a new level by allowing things like Ovechkin to have the tongue of his skates flopped or the white tape over the toe of the blade. Maybe let him tuck his jersey into his elbow pads (even though the NHL outlawed that; they outlawed regular jersey tucks as well, but guaranteed EA will have players who don't even tuck their jersey wearing them tucked in the game). Like I said above, what does it matter if the Verizon Center looks 99% authentic, the crowd looks live and animated, the NBC broadcast team is green screened in and the NBC overlays make it look like a real broadcast but... Ovechkin looks just like Brouwer who looks just like Alzner who looks just like Fehr and Holtby plays exactly the same style as Jonathan Quick on the other end of the ice? They all tape their sticks and socks the same way, wear their jerseys the same way, skate the same way, handle the puck the same way, shoot the same way and despite a difference in ratings, all move at roughly the same speed and do everything pretty equally. With no player differentiation, both aesthetically and in terms of how it feels to handle Jason Chimera versus Nik Backstrom, all of the NBC overlays, Doc and Eddie green screen, arena detail and authentic audience is just fluff that's meant to detract from the fact that the on ice product is the same as it has been for years now.
The presentation overhaul should have began with the players and the way they move and handle the puck, and how their gear makes them look unique from one another, not with creating fans that wear face-paint, which shouldn't be there in the first place. When I watch hockey on TV, I can tell Kopitar from Brown from Gaborik, without looking at their numbers, because of how they wear their gear and have different skating strides. If you took the names/numbers off the jerseys in the NHL series I wouldn't have a clue who is who. They all do everything the same and look identical. So once more, I ask, what good is having authentic arenas and audiences - essentially the accessories for the main event, which is what's ON the ice - if the actual product on the ice doesn't look authentic at all? The audience and arenas will be welcome additions, but they should have been done AFTER the players were perfected. Instead, they're improving the bells and whistles while ignoring the core of the presentation, which is the players. We got jerseys that move when the players are standing still, as if there was a strong breeze blowing, and 9,000 unique fans, many of whom wear face paint (can't get over this, what possesses them to make 1/10 of the fans in every arena wear face paint? Hockey fans don't do that) when we should have gotten different skating strides and more aesthetic differentiation between players. I don't care how realistic the stage looks if the action on the stage looks like an arcade game. When Nash, Boyle, Hagelin and Kreider all look the same on the ice, it looks like an arcade game. The presentation is still terrible when the player are all clones of one another. All the other stuff is just window dressing around a main event that is lacking.