MLB The Show 17 News Post

MLB The Show 17 Apologizes For Server Issues, Giving Users 10 Standard Packs & More

05:29 PM - May 11, 2017 by Steve_OS

While the MLB The Show 17 team continue improving server performance, today they have announced compensation for the server issues, that have been ongoing since launch.

Quote:


	As a token of apology, as well as a thank you to our dedicated community for helping us identify these issues and for your patience as we�ve worked to address them, we are extending a make good to anyone who meets the criteria outlined below. Every PSN ID which played The Show 17 between 3/28 at 12:01 am PT and May 11 at 1:00pm PT, will receive 10 Standard Packs and 11,000 Stubs automatically added to their account. Please note that the make good will be deployed into all effected users account within a week.

Game: MLB The Show 17Hype Score: 9/10 - Vote Now
Platform: PS4Votes for game: 36 - View All

Member Comments

# 41 1908_Cubs @ 05/11/17 10:57 PM

Quote:

Originally Posted by BigOscar


	Well if it takes you twice as long to do something as it should on a game then that has cost you extra time that you might have used doing something else. It's a pretty pointless argument anyway, the reality is that he is not unreasonable to suggest a partial refund for a game that hasn't worked to a reasonable standard for a significant portion of it's reasonably expected lifespan.

The problem with a partial refund is that it's going to hurt further iterations. MLB17, while produced by a Sony developer, is going to still be looked at with a budget and looking to maximize returns...they don't get unlimited budget. They're likely going to lose money to develop the next game if they have to give back, say, $10 on every copy that signed on to the servers. In the future, they'll have even less money to develop things like Franchise Mode, or the servers, down the road and will likely attempt to recoup that by putting more into the microtransaction end of things.

Giving $20 away in virtual currency in this way doesn't really lose anything like that. This is all fake money on their end (as people who were still going to spend money on this mode will, and they'll likely not lose anything significantly more), but we get some decent content ours. I'm sure taken all into account, this is best for them developing the game in the future coupled with what they feel comfortable giving away.

I understand the frustrations many have. DD was fairly broken for a while. Servers sucked. But I guess I'm totally okay with the outcome here. SDS has attempted to fix things, they're giving $20 worth of content for free, and they'll likely continue to tune the online game play. Hopefully in the future these things start getting knocked out before the game drops.

# 42 kehlis @ 05/11/17 11:13 PM

Quote:

Originally Posted by BigOscar


	Well if it takes you twice as long to do something as it should on a game then that has cost you extra time that you might have used doing something else. It's a pretty pointless argument anyway, the reality is that he is not unreasonable to suggest a partial refund for a game that hasn't worked to a reasonable standard for a significant portion of it's reasonably expected lifespan.

Users got a $20 refund in the best way that they can do it.

I don't use stubs, they have zero value to me, but I would say compensations worth 1/3 of the original game cost well before we are through 1/3 of the cycle is more than fair, no?

# 43 ph33 @ 05/11/17 11:21 PM

Quote:

Originally Posted by rangerrick012


	This entitled mentality of "WAAHHH! THIS IS NOT ENOUGH!" really needs to stop. You knew the servers were bad yet still choose to play. Anything that went wrong isn't all your fault, but you took the calculated risk knowing that servers weren't up to par.

Yes blame the victim

Your mentality of giving them excuses is what needs to stop

I took the risk of pre-ordering this game knowing this mess might happen and I still bought the game. That's on me. But FOH telling me I feel entitled when the bigger problem is that their game is broke.

# 44 1908_Cubs @ 05/11/17 11:27 PM

Quote:

Originally Posted by ph33


	Yes blame the victim Your mentality of giving them excuses is what needs to stop

Well...I think "victim" goes a little far here. It wasn't like you didn't understand the inherent risks with the servers being so crappy. There's no excuse for them being broken...but you also took a risk, put your time into a broken system, and were burned. Which blows...but is also partially your fault because it wasn't like it a secret the system was broken. You could have stopped and moved on to something else. You weren't forced to continue.

You're right that that the biggest problem are the gaming issues...but you're also getting $20 in free content. It's not like they're not trying. The compensation isn't nothing. I really find the compensation to be adequate.

# 45 BigOscar @ 05/11/17 11:28 PM

Quote:

Originally Posted by kehlis


	Users got a $20 refund in the best way that they can do it. I don't use stubs, they have zero value to me, but I would say compensations worth 1/3 of the original game cost well before we are through 1/3 of the cycle is more than fair, no?

I wouldn't agree that the stubs and packs actually have a $20 value, as that implies that people would have bought them anyway, which most wouldn't, but I do agree that this was by far the most plausible thing for them to do. (other than something more imaginative, content wise)

But with that being said I still believe anyone would be well within their rights to pursue a refund if they felt strongly enough about it. Whether a company can afford to give someone a refund really has no bearing on whether or not someone is entitled to one.

# 46 ph33 @ 05/11/17 11:33 PM

Quote:

Originally Posted by 1908_Cubs


	Well...I think "victim" goes a little far here. It wasn't like you didn't understand the inherent risks with the servers being so crappy. There's no excuse for them being broken...but you also took a risk, put your time into a broken system, and were burned. Which blows...but is also partially your fault because it wasn't like it a secret the system was broken. You could have stopped and moved on to something else. You weren't forced to continue. You're right that that the biggest problem are the gaming issues...but you're also getting $20 in free content. It's not like they're not trying. The compensation isn't nothing. I really find the compensation to be adequate.

Just let me tell me SOB story, damn it.

I was aware of the risks. Not suggesting otherwise.

# 47 thekidisback @ 05/11/17 11:37 PM

So this means server error problems are guaranteed gone? This month and a half long process is finally resolved? I can start going for missions with guarantees they will count and the game will work like it's supposed to?

# 48 rangerrick012 @ 05/11/17 11:38 PM

Quote:

Originally Posted by ph33


	Yes blame the victim Your mentality of giving them excuses is what needs to stop I took the risk of pre-ordering this game knowing this mess might happen and I still bought the game. That's on me. But FOH telling me I feel entitled when the bigger problem is that their game is broke.

Look through my post history, I've been critical of the server issues. But I also went out of my way not to play game modes that were heavily online reliant and went as far as to not play the game for a week or two while they were ironing out the issues. So I lost time as well. For me, this is an adequate sub for the time I lost. I know others that lost more may feel otherwise, but they could have done nothing like other companies have done in similar circumstances.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

# 49 rangerrick012 @ 05/11/17 11:39 PM

Also if you felt strongly there was still time after or close to after the release to sell the game for near full price and buy it again at a discount once the issues were figured out

Sent from my SAMSUNG-SGH-I337 using Tapatalk

# 50 kehlis @ 05/11/17 11:48 PM

Quote:

Originally Posted by BigOscar


	I wouldn't agree that the stubs and packs actually have a $20 value, as that implies that people would have bought them anyway, which most wouldn't, but I do agree that this was by far the most plausible thing for them to do. (other than something more imaginative, content wise)

I will defer to you on this so I agree. I know nothing about stubs or their value, was just going off on what others have said.

That said, I agree, if users wouldn't have bought them it really isn't the equivalent to a "refund."

Quote:


	But with that being said I still believe anyone would be well within their rights to pursue a refund if they felt strongly enough about it. Whether a company can afford to give someone a refund really has no bearing on whether or not someone is entitled to one.

I don't have anyone requesting requests for a refund for anything they don't feel sufficiently fulfills their expectations.

I also know it's unrealistic, especially with the world video games are in. Servers aren't perfectly stable and probably never will be.

There is a known risk to buying anything, even an apple at the grocery store (terribly analogy, I know), I just think it's going down a rabbit hole that won't go anywhere.

# 51 BSUFAN @ 05/11/17 11:53 PM

WOW, I was excited to hear of the extra goodies, thank you to SDS for all your hard work. To all the " Debbie Downers " that reside here , Get some cheese to go with that WHINE !!!!

# 52 Mitchrapp @ 05/12/17 12:29 AM

I've never been effect outside the first day or two but I don't do online nonetheless the 11,000 stubs will come in handy..

# 53 MLB14 @ 05/12/17 01:43 AM

Quote:

Originally Posted by thekidisback


	So this means server error problems are guaranteed gone?

That's what I'm wondering..

Sent from my SAMSUNG-SM-N910A using Tapatalk

# 54 SmashMan @ 05/12/17 02:33 AM

Quote:

Originally Posted by BigOscar


	But with that being said I still believe anyone would be well within their rights to pursue a refund if they felt strongly enough about it. Whether a company can afford to give someone a refund really has no bearing on whether or not someone is entitled to one.

Right. People are well within their rights to go after a refund if a product doesn't meet their expectations. But that's between the customer and their place of purchase. The developers aren't the ones directly selling the game, so they're providing compensation for their issues in the easiest/best/only way they can, with in-game items.

# 55 yelch @ 05/12/17 05:47 AM

I've been playing the game constantly for the past month and a half, purchased stubs several times as well, and I think it's both my money and time well spent.
I wasn't expecting anything, so 21 extra packs to open is great news to me. Who knows, maybe my first diamond player pull will be in one of them.

# 56 mlblover15 @ 05/12/17 06:21 AM

with the "Nerfing" of stubs this year at least in franchise mode any help will be greatly appreciated... but of course I will be buying $19.99 bundles as often as I can to boost my team's finances as much as i can

# 57 335TDC @ 05/12/17 08:52 AM

Quote:

Originally Posted by thekidisback


	So this means server error problems are guaranteed gone? This month and a half long process is finally resolved? I can start going for missions with guarantees they will count and the game will work like it's supposed to?

Seriously? You want a GUARANTEE that a game with a deplorable history of server-related issues has magically fixed those issues? C'mon, man. It will be BETTER, perhaps even REALLY GOOD compared to its past record, but no development team can ever guarantee perfect online capability.

More generally, as an "offline" Franchise player, I think the compensation is about what should have been expected. They weren't going to give away diamonds, they weren't going to give back money -- PLEASE, a partial refund?! -- and regular standard packs would have enraged people (they're garbage). This doesn't effect the market at all and everyone has 11K to spend how they like.

I criticized the team viciously for their non-apology on their last note to the community, so it was good to see an ACTUAL apology this time. I still think that communication throughout -- even a simple "We are working around the clock, we'll keep you posted" -- would have put out a lot of fires. When something is broken and those responsible go silent, that's never good.

And for the whole "time is money" debate, the guy was just using the phrase loosely, so the whole "prove how you would have made money instead" angle is kind of silly. Time isn't money, it's actually much more valuable: it's TIME, which, unlike money, can never be earned back again. The guy's general point was spot-on, even if the phrase he used wasn't literally correct.

# 58 smallclone @ 05/12/17 09:20 AM

This compensation is available for PSN users worldwide right?

# 59 My993C2 @ 05/12/17 11:01 AM

Quote:

Originally Posted by smallclone


	This compensation is available for PSN users worldwide right?

I am in Canada and yesterday PSN sent me an email message about the packs. Yes Canada is next door to the USA, but we are not always treated the same. There is plenty of content available in the USA that is not available to us Canuckleheads. Did you get an email message from PSN? If you did, then you should be getting the packs the same time everyone else gets them.

PS: these packs are useless to me as I don't play DD or RTTS. It's good for those who can use the packs, but pretty much a non-event for me.

# 60 smallclone @ 05/12/17 11:07 AM

Quote:

Originally Posted by My993C2


	I am in Canada and yesterday PSN sent me an email message about the packs. Yes Canada is next door to the USA, but we are not always treated the same. There is plenty of content available in the USA that is not available to us Canuckleheads. Did you get an email message from PSN? If you did, then you should be getting the packs the same time everyone else gets them. PS: these packs are useless to me as I don't play DD or RTTS. It's good for those who can use the packs, but pretty much a non-event for me.

I have had no such email.

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