Steam - Poor Customer Service - malachijohn666's Blog

malachijohn666's Blog

Steam - Poor Customer Service

Posted on August 13, 2010 at 08:13 PM.

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Man, I just don't know what to do. I am sick and tired of waiting on Steam. This past Wednesday some jack-*** hijacked my account. So I follow the protocol and contact Steam customer service about it. I thought it would be a major issue, what with the heightened fears of Identity theft and what not.

24 hours later I get a response asking me to prove I bought any games via their service. I have bought around 20 or so games from them over the past few years.

So I do it, I give them the proof. I can understand they want to verify my account and that I am who I say I am. I have yet to hear anything back since yesterday. No, "OK we are looking into this" or "we have shut down that account while we investigate..." nothing. For all I know so idiot is out there dling all my games and having fun doing so.

Now, I cancelled my credit card that was on that account. But my address is in there, so who knows what this idiot is going to do. I am seriously pissed and more than a little frantic here.

Steam you bit the big one on this.

Sorry for the rant, but I just need to vent. To all you who read this, be careful and don't count on Steam to help you out..