Disc PS4 to Digital PS5

[pdreams]

Since Next-Gen Madden is out, I’m needing some help with getting my copy. Bought a disk version of Madden 21 on PS4 and have a digital PS5. Contacted EA a few weeks ago and they confirmed that I’d have it show up on my PS5. I doubt it’ll be that simple, but is anyone else in this situation? Anyone have it just show up or do anything to get it?

[NYJin2011tm]

I thought the upgrade was disc to disc or digital to digital?

[pdreams]

According to EA it’s not. I did confirm with them because there was some fine print on their site that said to contact them if you were trying to upgrade this way so I contacted them and they said I was good.