Players glitching/disappearing (online) Does EA look at This Site?

[Jaysworld26]

I know there is an online form, but I need help. Has anyone else played a ranked game where some literally glitched their players at the line of scrimmage? This kid also could freeze my players so I couldn't chase and tackle among other things. I was using Clay Matthews and he literally froze my player and he lost a fumble and got the ball back when I recovered. Right now my game is sitting with my whole defense trying to tackle an invisible team. He was using eagles. I am uploading a video to youtube. I am pretty upset, because I bust my tail to climb the rankings online and this happens. The kid was like EA wont do anything. His username is Rock Man 5 and this is Xbox One. here is a picture for now while the video uploads to my youtube channel. The Kid does this all game after he scores and all it does is drain the clock and screw you. Then because I told him my peace of mind, hes leaving it like this, so I cant end the game unless I shut my xbox one off. Which I have it sitting with no clock time trying to tackle invisible eagle players. I dont want to shut the game off...I'm so heated.

[Jaysworld26]

http://youtu.be/iPyJnvTU5zw

[CoachRuckus]

The truth will be out soon http://www.youtube.com/watch?v=b0zgbXIyFl8