MLB The Show Server Issues: Detailing the Saga So Far

[kehlis]

Quote: Originally Posted by 335TDC

Nothing can "make it better" until it's fixed. And maybe it's silly to take moral stances on a buyer-beware consumer issue, but.... ...they have yet to release a statement APOLOGIZING for this mess. Their "Note to Our Community" did not use the words "sorry" or "apologize" and was written in that passive-voice legalese that seeks to avoid taking responsibility. And that was over a week ago. I am disgusted by that. We live in an age of one-click social media -- there is simply no excuse for their not having issued a sincere apology to this point, and that they probably will when everything is fixed doesn't excuse the fact that they haven't yet.

An apology is owed, I agree.

The timing of the apology to me is debatable.

An apology accomplishes what at the moment? Does it give comfort? Solve the problem? Put the community at ease?

It would just incite more disgust with people that can't play the game the way they want to play it.


It goes back to your first sentence. The only way to solve this is to fix the problem.

Statements and apologies at this point are placeholders that won't do anything to put the community at ease.

[335TDC]

Quote: Originally Posted by kehlis

An apology is owed, I agree. The timing of the apology to me is debatable. An apology accomplishes what at the moment? Does it give comfort? Solve the problem? Put the community at ease? It would just incite more disgust with people that can't play the game the way they want to play it. It goes back to your first sentence. The only way to solve this is to fix the problem. Statements and apologies at this point are placeholders that won't do anything to put the community at ease.

An valid apology is never meant to "accomplish" ANYTHING. You offer one because it's the right thing to do, and you do it in good time. You can say that the timing of one is debatable, but it's just human nature: the longer it takes for an apology to come, the less it means to the offended party.

And I have to say, you keep asking things like, "Will it give comfort? What will it accomplish?" That comes off as condescending. There is NOTHING "practical' or "outcome-based" about a sincere apology. It's given because it's owed.

[kehlis]

Quote: Originally Posted by 335TDC

An valid apology is never meant to "accomplish" ANYTHING. You offer one because it's the right thing to do, and you do it in good time. You can say that the timing of one is debatable, but it's just human nature: the longer it takes for an apology to come, the less it means to the offended party. And I have to say, you keep asking things like, "Will it give comfort? What will it accomplish?" That comes off as condescending. There is NOTHING "practical' or "outcome-based" about a sincere apology. It's given because it's owed.

I've been condescending and I know what condescending means and none of those questions are it.

They were asked genuinely which is specifically why I even went out of my way to qualify them as such.


Yes, apologies are always the right thing to do, but my question still remains, does it solve the problem?

You opened your last post with the statement that the only true solution is to fix the problem.

When it comes to that, you and I agree 100%.

[335TDC]

Quote: Originally Posted by kehlis

I've been condescending and I know what condescending means and none of those questions are it. They were asked genuinely which is specifically why I even went out of my way to qualify them as such. Yes, apologies are always the right thing to do, but my question still remains, does it solve the problem? You opened your last post with the statement that the only true solution is to fix the problem. When it comes to that, you and I agree 100%.

We share a lot of common ground on this, so all respect.

However, you say your question remains, but I already addressed it: apologies aren't MEANT to "ACCOMPLISH" anything. But just because they don't help solve the problem doesn't mean they're not owed. I don't know how that can be made any clearer.

I also already said that my stance in this is MORAL, not practical, like yours. I KNOW the game will be fixed -- for #@$%'s sake, I don't even play online! -- and I don't get upset or lose sleep about this. I simply think it's deplorable for SDS not to have issued a real, valid apology to its customers. I mean, come on, man -- your parents taught you when you were a little crapper that you apologize when you do wrong, and you do it right away. They didn't teach you that you only apologize if it helps solve the problem or to wait until everything is 100% cool to apologize. At least, I hope they didn't...

And granted that tone is very tricky to imply and infer in writing, but asking if an apology will "give comfort" reads, at least to me, as quite condescending.

I'm off to play Franchise. Offline. Peace!

[Jaysonguy]

Quote: Originally Posted by kehlis

Yes, apologies are always the right thing to do, but my question still remains, does it solve the problem?

It solves what is now their biggest problem.

Broken game is broken game, eventually you would hope it's fixed.

Their relationship with the customers is another thing completely.

They have been tone deaf when it comes to the people who are facing these problems. There's more to it then understanding that people are having problems. That's like running over someone's dog and only coming back with "I understand your dog is dead". They now have a very negative light on them when it comes to places like this and other gaming sites but also social media sites.

Once you say "I'm sorry we messed up" it's over. You line up, take your lumps, and go forward. Yes, you're going to have a lot of angry people and vitriol but then it's going to stop. The avoidance of ownership of this comes off as somewhere between not caring and condescending. The fact that they have failed to do that to this point is mind boggling. That whoever is in charge of their PR is doing this is unthinkable.

[Caulfield]

I realise they are important to a lot of folks but call me crazy, call me cynical, I'm just not into apologies, heartfelt or otherwise. Results are what I prefer. Still, when one refuses to apologise, they have to accept the future consequence of that. I guess Sony has thought it over and decided no apology is their best course of action. Now, they await the consequences.

[Razor7787]

I am from Germany and online play is unplayable for me. Input delay is killing it for me. I didn't even see the batter swinging and hit the ball. Is this a general problem or just that I am Germany based?


Gesendet von iPhone mit Operation Sports

[335TDC]

Quote: Originally Posted by Caulfield

I realise they are important to a lot of folks but call me crazy, call me cynical, I'm just not into apologies, heartfelt or otherwise. Results are what I prefer. Still, when one refuses to apologise, they have to accept the future consequence of that. I guess Sony has thought it over and decided no apology is their best course of action. Now, they await the consequences.

I guess I'm the Apology Guy at this point, but I really don't care in the end. I don't think there WILL be any lasting consequences so long as the issue gets fixed in the next week or two. Any longer and I think Sony will be risking DD players moving on to other games.

I guess I simply don't understand how anyone at Sony/SDS could think that a simple apology would do anything negative -- bashers gonna bash regardless, right? A simple "sorry" with a tell-nothing update ("we're working overtime to fix this") is so easy to do, and it's an all upside move.

Oh, well.