MLB The Show Server Issues: Detailing the Saga So Far

[kehlis]

Quote: Originally Posted by Artman22

Almost a month this game been out and the servers are still an issue. SDS hasn't been too vocal either since release. Many of us haven't been able to start our online leagues due to the terrible servers. Since SDS isn't saying much it's even more disappointing. Next year I will not buy this game on release date until I hear the servers are good.

Serious question.

What would you like them to say at this point? What could they say that they haven't already said that would put you in a different state than you are currently in?

They've acknowledges the obvious problems on multiple occasions. EVERYONE knows it's a problem.



Is there anything they can say at this point that would "ease your pain"?

[Caulfield]

I thank the maker everyday that I have zero interest in online.

Quote: Originally Posted by kehlis

Is there anything they can say at this point that would "ease your pain"?

I assume for a lot of people this is the message behind their inquiry...
033ec4ea845d2473ef40d4c973b8a3eb_in-the-money-meme-memesuper-show-me-the-money-meme_600-426.png
... or something similar.

I'm not judging, I'm just sayin'.

[Artman22]

Quote: Originally Posted by kehlis

Serious question. What would you like them to say at this point? What could they say that they haven't already said that would put you in a different state than you are currently in? They've acknowledges the obvious problems on multiple occasions. EVERYONE knows it's a problem. Is there anything they can say at this point that would "ease your pain"?

I follow them on twitter and 3 days ago they said they were completing a server maintenance and on the 13th they addressed the issue on twitter. Correct me if i'm wrong, but I haven't seen Ramone here since launch to address this. I remember them being very vocal here before release and that's not the case anymore.

To me and many others here the one statement addressing the server issues and two stating they're doing servers maintenance in 3 weeks isn't something some of us here are happy with. They had sever issues last year too but it didn't take this long to resolve. I thought by now games wouldn't be freezing. I think many people have the right to be upset with this. Question, and I mean no disrespect by this, but is there something wrong with me being upset because this is still going on?

[kehlis]

Quote: Originally Posted by Artman22

I follow them on twitter and 3 days ago they said they were completing a server maintenance and on the 13th they addressed the issue on twitter. Correct me if i'm wrong, but I haven't seen Ramone here since launch to address this. I remember them being very vocal here before release and that's not the case anymore. To me and many others here the one statement addressing the server issues and two stating they're doing servers maintenance in 3 weeks isn't something some of us here are happy with. They had sever issues last year too but it didn't take this long to resolve. I thought by now games wouldn't be freezing. I think many people have the right to be upset with this. Question, and I mean no disrespect by this, but is there something wrong with me being upset because this is still going on?

Not at all nor did I infer you were wrong to be upset.

My question was vastly different though.

About a week ago they acknowledged they were aware of the problem and were working to fix it.

I'm genuinely curious as to hear what not just you, but everyone wants to hear that would make it better?

Do you want a daily, every other day, weekly update saying the same thing?


Again, genuine question and in no way am I saying you're wrong for being upset.

[TheDarkKnightRises]

Question:

Are the servers for Online Franchise working yet? I want to play my friend in a game tonight, but I don't want the game crashing in the 3rd inning.

[MLB14]

Quote: Originally Posted by kehlis

I'm genuinely curious as to hear what not just you, but everyone wants to hear that would make it better? Do you want a daily, every other day, weekly update saying the same thing?

I'd say people are wondering if they even know what is actually wrong yet. It could be the programming powering the servers or the servers themselves.



sent from a mobile device

[kehlis]

Quote: Originally Posted by MLB14

I'd say people are wondering if they even know what is actually wrong yet. It could be the programming powering the servers or the servers themselves. sent from a mobile device

Very fair question but I'm not sure we should realistically expect any response answering that specific question.

[335TDC]

Quote: Originally Posted by kehlis

Not at all nor did I infer you were wrong to be upset. My question was vastly different though. About a week ago they acknowledged they were aware of the problem and were working to fix it. I'm genuinely curious as to hear what not just you, but everyone wants to hear that would make it better? Do you want a daily, every other day, weekly update saying the same thing? Again, genuine question and in no way am I saying you're wrong for being upset.

Nothing can "make it better" until it's fixed. And maybe it's silly to take moral stances on a buyer-beware consumer issue, but....

...they have yet to release a statement APOLOGIZING for this mess.

Their "Note to Our Community" did not use the words "sorry" or "apologize" and was written in that passive-voice legalese that seeks to avoid taking responsibility.

And that was over a week ago. I am disgusted by that.

We live in an age of one-click social media -- there is simply no excuse for their not having issued a sincere apology to this point, and that they probably will when everything is fixed doesn't excuse the fact that they haven't yet.