MLB 14 The Show Available As Day 1 Digital Download Available to Download Now (PS4)

[whodey17]

Quote: Originally Posted by [email protected]

Also, for those expecting refunds and buying hard copies, here's your best bet. Play the hard copy til the game is available to download digitally. If you bought the hard copy from GameStop (the only place I know the policy of returned games) you will be able to get a full refund if you return it in the first 3 days. I know people think they'll be receiving refunds, but you won't. I hate to be negative but I've seen the same garbage spewed from Live Chat representatives before and never got a refund. Worst case scenario, you exchange your hard copy for another game and eat the $60 (Watch Dogs anyone?)

If Sony messes around with my refund I'll just file a dispute with PayPal to get my money back since I fund my wallet through PayPal.

[nuckles2k2]

Quote: Originally Posted by roolz

Im not angry that the game is not there, thats technology and thats life... humans make mistakes, things happen. What im disappointed at is the lack of communication, im scrabbling around a '3rd party' site in the form of Operation Sports in order to try and find some information about when it might be there etc No matter what, communication is the lifeline of a company... ive worked in various industries and in one of them as a manager, if we lost our online systems which affected the customers and business clients, within minutes we had updates going out online, on phone lines, even calling the bigger clients direct to explain.. this would be an hourly exercise so people knew what was going on. Now I know Sony is huge and the customer base for this game is going to be close to if not over 1 million for downloads... then just a simple PSN notification would suffice, they know the usernames that ordered the game.. so send out a.. Sorry cant download blah blah blah etc and do that every hour that its not available until there is more news. idk, just my take on it. Still thanks to this site, im in the loop as much as I can be right now

This is on point. Great post.

That's exactly why I constantly give my customers updates. I know some of them get a little irritated by it, but I rather that they're over-informed than under-informed.

Sony could handle these PSN issues better, and that would assuage about 50% of the people complaining, which is better than the 0% they're handled so far.

[whodey17]

Quote: Originally Posted by Jello

I'm not sure what that means, and this isn't about the $60 to me. It's about adjusting my day around this release because the company gave me the impression it would be available much earlier than it would be. I could have just as easily skipped the pre-order and gone to a store this morning, but their statement led me to believe that pre-ordering was to my advantage. Now I'm stuck waiting for them and in the end will have wasted at least half a day that I could have used more productively if not for their incorrect information. I think as a consumer it is my right to be annoyed by this sequence of events.

and then you're gonna have to wait for it to download for hours (unless you have google fiber). It's BS

[bluengold34_OS]

I just want to know how Sony is going to refund my 4 hours of lost sleep from last night - plus I had to listen to our wonderful site admin snore in a party for 2 hours as he fell asleep. Refund that Sony!

[JHedges2]

I wonder if Russell as gone to bed yet, lol?

In other news, my wife just went and picked up my pre-ordered copy from Gamestop, and it will be installed for me when I get home from work this afternoon. And I'll have a full night's sleep last night (somehow???) to see me through the wee hours of playing tonight.

I feel for all of you who went digital and have not been delivered your product, it really is a crappy deal. Shame on PSN for not doing a better job of updating the masses.

#baseballisbetter

[Cutwolf]

Quote: Originally Posted by Jello

Exactly. People need to look up "entitlement" because they clearly are using a word they don't understand in a sarcastic manner. When you purchase something you are, by definition, ENTITLED to own it. We were told we would own this product at 12:01am. The company has yet to deliver on that promise. Why complaining about that fact makes *us* the bad guys in this scenario I will never comprehend.

It makes you whiny, even if you are technically correct.

It's a video game. Stuff happens. What was so vital that you had to have it at 12:01 on the dot?

If it bothers you that much, cancel your preorder.

[Cutwolf]

Quote: Originally Posted by Jello

I'm not sure what that means, and this isn't about the $60 to me. It's about adjusting my day around this release because the company gave me the impression it would be available much earlier than it would be. I could have just as easily skipped the pre-order and gone to a store this morning, but their statement led me to believe that pre-ordering was to my advantage. Now I'm stuck waiting for them and in the end will have wasted at least half a day that I could have used more productively if not for their incorrect information. I think as a consumer it is my right to be annoyed by this sequence of events.

How did you waste at least half a day? You saw it wasn't up at 12:02...or 1:02...or 2:02. Did you just sit clicking refresh? That doesn't sound like Sony's fault that you wasted half of a day...

A more rational reaction would seem to be "Darn, it's not up, maybe I'll go do those productive things I have to do and hopefully it's up when I come back. If not, I'll just cancel my preorder and grab from a store."

[gmen1088]

Wow i feel for all the mothers buying this gm twice, right next to mothers day shame.