MLB 14 The Show Available As Day 1 Digital Download Available to Download Now (PS4)

[A_Quiet_Pro]

Quote: Originally Posted by dalger21

To be honest, they didn't say the game will be available at 12:01 am....they said it would be available after 12:01 am so technically, they aren't necessarily incorrect. Just saying.

You must of been a lawyer in a previous life.

[sext0n]

Quote: Originally Posted by A_Quiet_Pro

Right, I'm looking at it like this.... did they mess up with the launch? yes, did I go digital so I could download while sleeping then wake to play? yes, is it still May 6th? Yes. We've waited this long, a couple more hours aint gonna kill us. (And for those of you who wanna say Physical copy people got it, we dont, this aint fair, or whatever reason, this aint fair.... Life aint fair, get used to it.)

A lot of people aren't goin to get to play at all today due to the size of the download.

[FBeaule04]

Quote: Originally Posted by Jschmidt85

I've never requested a refund before. where did you do this? I'm debating just picking up a hard copy since my HDD only has about 90gb free on it

Go here : https://support.us.playstation.com/app/contact_options/

Then, choose the first option (Live Chat).

You'll chat with an agent, explain the situation, be polite and you'll get good service.

Note : It's a wallet refund, but still, at least, got the money back. I guess by the time NHL 15 gets out, pre-loading will be on and working.

[SVCbearcat10]

Quote: Originally Posted by Jibbler

LOL I wouldn't trust a refund 7 days.. imagine if you go out and buy the game and then you gotta sort out your refund crap with Sony and it doesn't happen. it isn't worth the stress

Quote: Originally Posted by davis25

$60 is alot of money to just leave in my wallet imho, I very rarely ever buy anything in the store! The one time I do, this happens! Im just gonna wait it out, what choice do I have really. If it goes too much later in the day I will get ahold of PS support and let them know nicely that they owe me something extra for my troubles!

I bought Tomb Raider when they had a flash sale on the PS4 for $25. While it's not a little amount, it's not a huge amount either. I have the case number so as long as I get the money, be it a week or a month, I'm happy. If $60 was going to break me financially, I shouldn't be buying this game in the first place.

Also, they didn't have to refund me per the sales agreement, but they did. So while they have a lot to get blamed for today, customer service is doing a good job. That should not be overlooked as those people rarely get loved or appreciated!

[heater26_99]

Fidel C.: Hi, my name is Fidel C.. How may I help you?
Gxray: Hi, I ordered MLB The Show 14 for PS4 months ago and the purchase page told me I'd be able to download my game at 12:01AM EST today, but I've been trying for over 8 hours now and I'm still not able to
Fidel C.: I see, Gxray. I'd be happy to look into this for you today and I am sorry to hear you are having this inconvenience.
Gxray: Okay
Fidel C.: Then, at this moment you are not able to download the game. Is that correct?
Gxray: That is correct
Fidel C.: I understand. First, let me thank you for pre-ordering this amazing game and let me explain at this moment we are experiencing a delay with the servers given the high demand of users trying to download it. We highly appreciate your patience and understanding while the store team works hard to get the game available to be downloaded as soon as possible.
Gxray: Okay but that doesn't give me back the 8+ hours I've been waiting since the game was promised to be released over 8 hours ago
Gxray: Is there going to be compensation for this delay?
Fidel C.: At this moment we would like to compensate you, however, we have not received yet that information., But, rest asssure that at the moment we received that information, we will definitely let you now. I thank you for your understanding.
Gxray: Is there someone you can escalate this to so I can get this resolved? I don't wanna wait only to hear nothing. This is unacceptable that I paid for a product that was promised at a certain time and you guys failed to deliver
Fidel C.: And it is completely understandable, rest assure that we are working hard to solve this situation, my superiors are working sending the reports to our technicians in order to work soon in the availability of the content for you.
Gxray: We're past the point of resolution though. Just putting the game up isn't going to give me back the 8+ hours I've waited for the problem to be solved. If you aren't able to compensate me in some way then point me to a superior or someone who can
Fidel C.: I am sorry you have experienced for this situation, Gxray and rest assure that our intention is provide you the best experience. However, I thank you for your understanding in giving us the opportunity to work on it for you. If you would like to receive further information, you can go ahead and call us to our higher level of support. Phone support is available from 6:00AM to 10:00PM Pacific Time, 7 days a week at 1-800-345-7669.
Gxray: can I have a reference or ticket # for this chat?
Fidel C.: Sure, not a problem. You can provide the next reference number to give a follow up of your case: xxxxxx-xxxxxx

[Jello]

Quote: Originally Posted by dalger21

To be honest, they didn't say the game will be available at 12:01 am....they said it would be available after 12:01 am so technically, they aren't necessarily incorrect. Just saying.

Lol, you had me for a second until I went back and read the OP. It says "anytime after 12:01am est". That would be read to mean from 12:02am until eternity, imo.

[CrimsionXBL]

I really wonder if SONY thought this through. If they want to update the storey every Tuesday, yet offer a download available after 12:01, it'll never work.

Most, if not all games release on a Tuesday, so I really don't see how this only happens with this title and not the others.

[TexasFan2005]

This sucks but whatever, I'm certain the game will be available to download at some point today, which is still release date. Luckily I have no time to think about this during work, and hopefully I can download this while watching the playoffs this evening.

As insane as it may sound, I do rather enjoy the anticipation of a big release like this a little more than having the game itself. It's strange, but when a game like this releases, I always miss the build up to it.

Just looking at the bright side.