NBA 2K14: As Problems Mount, Some Gamers Getting Refunds from Retailers

[rawdog805]

I'll preface this by saying that I have had no problems so far with the actual game (knock on wood), only with the website and the IOS app...

But this serves 2k right for having piss poor customer service, and for hyping up the game and then disappearing from the forums when problems are found... I have been in contact with 2 different 2ksupport people about my problem, 1 was over a month ago, the other was 2.5 weeks ago and both claimed that they were escalating my problem.. From what I can tell an escalation with 2ksupport means that your problem will be ignored and they wont respond to you about it again...

I bought 2 copies of this game, one for my PS4 and one for my son's PS4 and 2k's arrogance has me to the point where i'm considering not purchasing another one of their games and/or trying to get a refund for at least one of my purchases..

Sorry for the rant...

[jayman504]

Good on them for getting their money back. I for one am hoping that this is a first year hiccup on NEXT gen and hopefully 2K15 is a bounce back one for 2k.

[jayman504]

Quote: Originally Posted by rawdog805

I'll preface this by saying that I have had no problems so far with the actual game (knock on wood), only with the website and the IOS app... But this serves 2k right for having piss poor customer service, and for hyping up the game and then disappearing from the forums when problems are found... I have been in contact with 2 different 2ksupport people about my problem, 1 was over a month ago, the other was 2.5 weeks ago and both claimed that they were escalating my problem.. From what I can tell an escalation with 2ksupport means that your problem will be ignored and they wont respond to you about it again... I bought 2 copies of this game, one for my PS4 and one for my son's PS4 and 2k's arrogance has me to the point where i'm considering not purchasing another one of their games and/or trying to get a refund for at least one of my purchases.. Sorry for the rant...

To play games on my xbox one I have to glitch the system by signing out then signing back in again. I two have bought multiple copies and that's why I will be waiting for gamer feedback before buying

[XtremeDunkz]

I just got a refund for my digital copy, sweet.

[Sports fanantic]

As much as i love playing NBA video games along side with the real life NBA season, I will definitely reconsider buying another NBA game until they actually promise what they advertise and minimize the amount of Bugs/glitches that this piece of work came with.

[ponderguy]

I got a refund for 2k14 on the xbox one the other day. I bought it digitally, I called Microsoft customer support and related the server issues and game crashing during cinematics and they quickly approved a refund and I had my money back the next morning

[thedream2k13]

Mine sold on eBay for $55.00, no regrets

[Behindshadows]

Yeah I took mine back 2 weeks ago, and not really missing it.