NCAA Football 12 Title Update #2 Details

[LionsFanNJ]

Quote: Originally Posted by TDAWG89

I wonder what the Better Business Bureau would have to say about all this

lol The BBB have had complaints about EA for like 10 years. This won't change anything.

[aarontab]

Quote: Originally Posted by TDAWG89

I wonder what the Better Business Bureau would have to say about all this

Did this game get worse after the interview or something? You realize nothing has changed yet right? We don't know when the patch is coming out. I think a BBB complaint based on "it might not come out as soon as i expected" is going to be a low priority when there's, you know, real fraud and bad businesses out there.

[TDAWG89]

Quote: Originally Posted by aarontab

Did this game get worse after the interview or something? You realize nothing has changed yet right? We don't know when the patch is coming out. I think a BBB complaint based on "it might not come out as soon as i expected" is going to be a low priority when there's, you know, real fraud and bad businesses out there.

I don't mean just for this patch, I mean for the whole game. I realize that there are going to be bugs when a game comes out, but this game is nothing like what they pitched and hyped everyone up for

[aarontab]

Quote: Originally Posted by TDAWG89

I don't mean just for this patch, I mean for the whole game. I realize that there are going to be bugs when a game comes out, but this game is nothing like what they pitched and hyped everyone up for

Ok, i was gonna say, it's not like he said "**** you" and burned a bible on this interview lol.

In that case, Lionsfan is right, they will respond to your complaint by contacting you and possibly offering a small token to make it right, and the BBB will be satisfied with that. It's the same with any business, if you complain to the BBB about a cell phone company you'll just get a small credit to your bill and the matter will be considered closed.

[Vierakun]

Wait, so if we complain to EA, is it possible to get a full refund?

[dickey1331]

Quote: Originally Posted by Vierakun

Wait, so if we complain to EA, is it possible to get a full refund?

Lol a full refund? Not gonna happen.


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- Do you really care where I sent this from?

[Jdoug312]

So basically I call EA customer service, tell them where they can shove their game, and get a few bucks via store credit?

[K0ZZ]

I understand people wan't transparency but in a multi-million (EA might be nearing billion?) company that isn't possible for multiple reasons.

For example using a previous example

1 ) Worked on deep ball issue - Day 1
2 ) Working on freezing - Day 2

That sounds nice and all but what if on Day 3 they found out that the changes glitched the game worse? It's worse PR. They can handle a vocal minority (which is what OS is and all the 'boycotters' despite personal belief) but they can't take a hit from being transparent. Not to mention it could be used for fuel to the fire for opposition companies.

'Oh they only fixed issue 'A' on that day, we fixed issue 'A' and 'B' in our game.

EA's PR job is to play EA as perfectly as possible and blemishes aren't good. If your selling a product are you going to be vocal about it's issues? A car dealer won't be pitching MPG on a gas guzzler. At this point it's damage control and fixing,nothing more. It's not free fall and havoc like people seem to be playing it as.


Cliffs:
There is a certain level of things they can and cannot do as a profit organization, and openly expressing bugs and work operation and procedure is a big no-no. And they can't go after associates (MS and Sony) over their processes (patching delay) as it's bad publicity.

Edit:

No clue when the patch is out, listened to interview and there was times when it made it sound like it was done and sent in and there was times when it sounded like it was still being worked on.