Thats the big thing with me to SB. I LOVED 09 to death and played it every night online. I was sooooo damn pumped for 10. Then it got here and it was just loaded with problems. Hell online STILL does not work for me, I tried couple nights ago because I wanted to see if they got the issues fixed. NOPE, still takes forever to find a lag free match.
I then popped in 09 and it was instance connection, and lag free gameplay. The gameplay itself might of made some improvements in certain areas in 10, but it took many steps backwards in others.
But it is their general lack of support to the community. If you go to their company owned forum they have ZERO interaction. Unless you want to count the limited interaction Tank gives. All comments are extremely vague, they don't seem to listen to the fans at all. Then like you said they blame red dead and talk their game up as if it has been AMAZING.
I understand you still have to promote your title and support your company. But take some ownership to the issues that the large fan base is screaming about. Last, give your loyal fans some respect and acknowledge whats wrong and if it can be fixed. Instead they leave us all in the dark if the game will ever be repaired. Then to rub it in even more they talk about the game as if there is no issues. While the rest of us can't even play it.
I am placing all my hope in EA MMA, only for the fact I wanna see some innovation happen between these two companies.