NBA Live 365 Status Update

[bkrich83]

Quote: Originally Posted by talbain

i'm all for this, but why do i get the feeling that we're all taking part in one big beta test with this 365 thing? i understand its new, i understand its revolutionary, but shouldn't they have "worked out the kinks" when the game was in development? there were nba games being played in june...

Testing in a test enivronment and doing it in production will never be the same. There are certain parameters in the production environment you simply can not replicate in testing.

[Pared]

Quote: Originally Posted by bkrich83

Testing in a test enivronment and doing it in production will never be the same. There are certain parameters in the production environment you simply can not replicate in testing.

Completely agree with you.

On that hand, however, is that a viable reason in the eyes of a typical customer? Would you be happy with a piece of software you purchased off an online website that you couldn't use as advertised?

Think about the guy that actually paid the $10 off of the XBL Marketplace.

Either way, if you purchased the game and this code was given to you, understand that you shouldn't really be complaining considering it was included "for free." And I used "for free" very loosely.

[bkrich83]

Quote: Originally Posted by Pared

Completely agree with you. On that hand, however, is that a viable reason in the eyes of a typical customer? Would you be happy with a piece of software you purchased off an online website that you couldn't use as advertised? Think about the guy that actually paid the $10 off of the XBL Marketplace. Either way, if you purchased the game and this code was given to you, understand that you shouldn't really be complaining considering it was included "for free." And I used "for free" very loosely.

At this stage of the game how many people have had to buy that 10 dollar XBL purchase?

It went live yesterday and they've had problems with it, and apparently have worked almost overnight to fix it. **** happens when you release a new product or technology. If they appeared to be sitting on their hands, I 'd be pissed as well. But they appear to be working towards a solution as quickly as they can. I can't ask for more than that.

My point was the "how can this not be tested" questions don't always make sense. When dealing with something of this size and scope you can't always test it in the test environment like it would be in production.

And make no mistake more than a few posts in this thread have been made with nothing more than furthering the anti-EA agenda that some people simply can't let go.

I expect this issue to be resolved shortly and if not, then EA would deserve whatever criticism aimed at them

[stephensonmc]

hey guys, don't take this word for word, but I said I'd update you.

It looks like we've found the issue, so we're working on getting it up. Our testers and online engineers are working as we speak. Still no ETA, but I wanted to give you all an update.

[joel0078]

Quote: Originally Posted by Pared

Either way, if you purchased the game and this code was given to you, understand that you shouldn't really be complaining considering it was included "for free." And I used "for free" very loosely.

I respectfully disagree with this statement. Regardless of how you activated your 365 code, as a consumer you have a right to complain. Like you said, imagine getting a product only to have the product not work as advertised....That's exactly what is happening right now with 365. People are already hesitant about this feature, wondering whether it will really be "made fresh daily" and live up to the hype. So far, I think people are not so optomistic on that one.

We all paid for the feature one way or the other and it's not working (yet). In my opinion all complaints are valid. Let's face it, EA hasn't given consumers all that much to be excited about in regards to NBA Live, the last few years. They are on thin ince and as such will be ridiculed and subjected to alot more criticism, alot more often.

I'm sure the feature will eventually work, but from where I'm sitting, my feeling is: Don't spend the last 3 months blowing up this feature, in addition to the last week all over t.v. and then tell us there are "kinks". Ooops. Talk about egg on face.

[TheViper1983]

well I'm stuck exactly in the middle. I understand where the producers are coming from. I mean it sounds like they are trying their hardest to satisfy everyone and get this thing rolling. But on the other hand, yes they should have had this completely tested during the summer league or even preseason, Yes they should follow up on nationally televised commercials about being "made fresh daily" But I'm not gonna let this incodent piss me off like it has everyone else...just be patient and they will get it working... I'm excited to see the product just as the rest of you.

[bkrich83]

Quote: Originally Posted by joel0078

Let's face it, EA hasn't given consumers all that much to be excited about in regards to NBA Live, the last few years. They are on thin ince and as such will be ridiculed and subjected to alot more criticism, alot more often.

If that was true, then why in the hell would you buy the product sight unseen?

Yes it is inconvenient right now, and if i didn't feel EA was working hard to resolve, it I would be pissed. But the truth of the matter, unforseen technical problems do happen, such is life when you live with technology such as this. It's inconvenient, but unfortunately at times unavoidable.

[Pared]

Quote: Originally Posted by bkrich83

At this stage of the game how many people have had to buy that 10 dollar XBL purchase? It went live yesterday and they've had problems with it, and apparently have worked almost overnight to fix it. **** happens when you release a new product or technology. If they appeared to be sitting on their hands, I 'd be pissed as well. But they appear to be working towards a solution as quickly as they can. I can't ask for more than that. My point was the "how can this not be tested" questions don't always make sense. When dealing with something of this size and scope you can't always test it in the test environment like it would be in production. And make no mistake more than a few posts in this thread have been made with nothing more than furthering the anti-EA agenda that some people simply can't let go. I expect this issue to be resolved shortly and if not, then EA would deserve whatever criticism aimed at them

Fair enough. I still would say it's unfair for people to be completely pacified with a "we're working on it response." But hey, we certainly know they would get this reaction by some people at any opportunity, so that's to be considered.

Quote: Originally Posted by stephensonmc

hey guys, don't take this word for word, but I said I'd update you. It looks like we've found the issue, so we're working on getting it up. Our testers and online engineers are working as we speak. Still no ETA, but I wanted to give you all an update.

I know you can't go into detail but it's good that you're able to update us on the status, even if we are a minuscule part of your consumer base. Hopefully the EA boards are being utilized in the same frame.

Quote: Originally Posted by joel0078

I respectfully disagree with this statement. Regardless of how you activated your 365 code, as a consumer you have a right to complain. Like you said, imagine getting a product only to have the product not work as advertised....That's exactly what is happening right now with 365. People are already hesitant about this feature, wondering whether it will really be "made fresh daily" and live up to the hype. So far, I think people are not so optomistic on that one. We all paid for the feature one way or the other and it's not working (yet). In my opinion all complaints are valid. Let's face it, EA hasn't given consumers all that much to be excited about in regards to NBA Live, the last few years. They are on thin ince and as such will be ridiculed and subjected to alot more criticism, alot more often. I'm sure the feature will eventually work, but from where I'm sitting, my feeling is: Don't spend the last 3 months blowing up this feature, in addition to the last week all over t.v. and then tell us there are "kinks". Ooops. Talk about egg on face.

Again, fair enough. My point was simply as much as this was advertised, you got it thrown in "for free" because of T-Mobile. They paid for it, otherwise you would still have the same exact thing you do now unless you bought it off XBLM or PSN Store.

Either way, they're working on and that's all you can really ask at this point. It's not like they're out playing pick-up games on a Saturday... they're supporting their game, something they should've been doing for many year's now.

Quote: Originally Posted by TheViper1983

well I'm stuck exactly in the middle. I understand where the producers are coming from. I mean it sounds like they are trying their hardest to satisfy everyone and get this thing rolling. But on the other hand, yes they should have had this completely tested during the summer league or even preseason, Yes they should follow up on nationally televised commercials about being "made fresh daily" But I'm not gonna let this incodent piss me off like it has everyone else...just be patient and they will get it working... I'm excited to see the product just as the rest of you.

And that's exactly my stance as well. I can understand both sides, but when posts are made without a little perspective on everything going on... tough to agree with their viewpoint.