Sending back XBOX360

Turd Ferguson · 12-20-2006, 07:53 PM

My 360 recently broke and I called CS to learn that although being under warranty I must pay for and ship the console to them. Does anyone have any experience doing this? Do I just need to ship this thing certified mail and with insurance?

Voo · 12-20-2006, 09:05 PM

I sent mine out UPS 2 day on a monday, they got it there Wednesday. They sent out a new one that I recieved on the following Tuesday. Overall a decent experience other than the week of down time. It worked out for me though since it was exam week.

GoSeahawks · 12-21-2006, 03:06 AM

Quote:

Originally Posted by Voo

I sent mine out UPS 2 day on a monday, they got it there Wednesday. They sent out a new one that I recieved on the following Tuesday. Overall a decent experience other than the week of down time. It worked out for me though since it was exam week.

My 360 recently stopped working as well. How much does the repair cost?

Izulde · 12-21-2006, 03:49 AM

Since mine officially became dead a few days ago, I'd like to know shipping and repair costs myself

Turd Ferguson · 12-21-2006, 11:49 AM

Shipping costs I will let you all know later today.

The repair is free for me since I'm still under warranty. If your warranty has run out it is 140. You can then buy a service contract for 30 bucks (1 year) and have it covered including shipping costs.

bbor · 12-21-2006, 12:22 PM

Do these things break down often?

rkmsuf · 12-21-2006, 12:24 PM

Quote:

Originally Posted by bbor

Do these things break down often?

the Atari 2600 never broke down

Turd Ferguson · 12-21-2006, 02:08 PM

Cost me 11 bucks, priority mail, to ship with the delivery confirmation.

Now to play the waiting game.

(twiddles thumbs)

Ah the waiting game sucks, I'm gonna go play Hungry Hungry Hippos.

stevew · 12-21-2006, 02:38 PM

Wow, how often do these things break? I figure I'll get one after a spring price drop(if there is one anyways). This makes me want to go get a costco membership, and buy one there. At least i'd know I was covered indefinitely.

dawgfan · 12-21-2006, 02:49 PM

Quote:

Originally Posted by stevew

Wow, how often do these things break?

Not sure. FWIW, I'm not aware of any of the 360 dev kits around our office breaking, and we've got ~20-25 or so.

Desnudo · 12-21-2006, 02:52 PM

Quote:

Originally Posted by rkmsuf

the Atari 2600 never broke down

Just blow in the cartridge slot

rkmsuf · 12-21-2006, 02:54 PM

Quote:

Originally Posted by Desnudo

Just blow in the cartridge slot

maybe turd should blow the xbox. er, blow in the xbox.

MizzouRah · 12-21-2006, 05:53 PM

My power supply went bad, but my warranty is with Gamestop - so they just pulled a new one out of the box and switched me.

DanGarion · 12-22-2006, 01:34 PM

FYI they are extending the warranty to a full year instead of 90 days.

http://www.kotaku.com/gaming/microso...ear-223712.php

Voo · 12-22-2006, 03:02 PM

My repair was free due to the extention, the shipping only cost me about 10 bucks or so. They pay the shipping on the way back if I remember correctly it was 3 day select or something like that.

Once they got it, I had an email stating they had it and would get back to me. 6 hours later I had another email saying that a new one was on its way back to me.

sterlingice · 12-23-2006, 01:43 PM

Two friends I know locally both have had the infamous overheat system error and have had to scrap theirs.

SI

heybrad · 12-23-2006, 02:53 PM

Just got an Xbox 360 as an early Xmas gift today. I fired it up and immediately got error E68 which appears to mean the hard drive is crap.

Great!

Turd Ferguson · 12-23-2006, 03:04 PM

Update for those who care: System has still not arrived since the Repair Center is closed on weekends, so I estimate a Tuesday or Wednesday delivery and hopefully will have it back by next Saturday.

Fun little tidbit, the original support guy I spoke with said they had mailed me a box and 5 days later it still hadn't arrived. Upon calling they told me that I wasn't getting a box and would have to send in, which sucked since I was just sitting around waiting on them. So I complained with a supervisor for about 5 minutes and sent it in. Today I get a package with PGR 3 from the support team. Can't wait to get my box back.

Sweed · 12-23-2006, 03:42 PM

Quote:

Originally Posted by heybrad

Just got an Xbox 360 as an early Xmas gift today. I fired it up and immediately got error E68 which appears to mean the hard drive is crap.

Great!

I bought a 360 about a month ago at wal-mart and it had a bad drive, about an hour and a half after buying it I was back exchanging it. It was funny because I asked the clerk about the return policy when I made the purchase. The second one has given me no problems.

heybrad · 12-23-2006, 06:04 PM

Quote:

Originally Posted by Sweed

I bought a 360 about a month ago at wal-mart and it had a bad drive, about an hour and a half after buying it I was back exchanging it. It was funny because I asked the clerk about the return policy when I made the purchase. The second one has given me no problems.

I wish I could do the same, but mine was a gift that was purchased by my brother in law (for my wife), so the receipt is back in Vegas.

MizzouRah · 12-28-2006, 06:17 PM

Quote:

Originally Posted by dangarion

FYI they are extending the warranty to a full year instead of 90 days.

http://www.kotaku.com/gaming/microso...ear-223712.php

This really didn't register until I received this email today:

Quote:

Xbox 360™ Warranty Announcement

Effective December 22, 2006, the Xbox 360 console warranty has been extended to one year from the date of purchase. The extended warranty applies to new customers and existing Xbox 360 owners.
If you experience hardware issues with your Xbox 360 console within one year of purchase, your console will be repaired at no cost*. For those who already paid for repairs within their first year of ownership you can expect reimbursement checks for the amount of the console hardware repair in approximately 10 weeks. These will be automatically distributed. You do not need to contact Microsoft®.
To find out more information on the Xbox 360 warranty change, please visit: http://www.xbox.com/en-US/support. Should you have questions regarding this policy change or experience any hardware issues, you can also visit: http://www.xbox.com/en-US/support/contact/ or call 1-800-4-MY-XBOX and speak with an agent.

Now, that's a holiday gift, indeed. Play with confidence and enjoy the best of next generation gaming. Celebrate the holiday season with a catalog of over 160 high-definition games, the freedom of wireless accessories, and the online entertainment you can experience with your friends on Xbox Live®. Remember to register your Xbox 360 console and sign up for more great information from Xbox® at My Xbox!

Spread the holiday cheer and let your friends know about this important announcement.
* (standard warranty exclusions still apply)

This is NICE!!

vex · 12-28-2006, 06:31 PM

Great news indeed.

12-21-2006, 03:49 AM	#4
Izulde Head Coach Join Date: Sep 2004	Since mine officially became dead a few days ago, I'd like to know shipping and repair costs myself __________________ 2006 Golden Scribe Nominee 2006 Golden Scribe Winner Best Non-Sport Dynasty: May Our Reign Be Green and Golden (CK Dynasty) Rookie Writer of the Year Dynasty of the Year: May Our Reign Be Green and Golden (CK Dynasty)

12-21-2006, 12:22 PM	#6
bbor Pro Starter Join Date: May 2001 Location: toronto	Do these things break down often? __________________ Pumpy Tudors Now that I've cracked and made that admission, I wonder if I'm only a couple of steps away from wanting to tongue-kiss Jaromir Jagr and give Bobby Clarke a blowjob.

12-22-2006, 01:34 PM	#14
DanGarion Coordinator Join Date: Nov 2003 Location: The Great Northwest	FYI they are extending the warranty to a full year instead of 90 days. http://www.kotaku.com/gaming/microso...ear-223712.php __________________ Los Angeles Dodgers Check out the FOFC Groups on Facebook! and Reddit! DON'T REPORT ME BRO!

12-23-2006, 01:43 PM	#16
sterlingice Hall Of Famer Join Date: Apr 2002 Location: Back in Houston!	Two friends I know locally both have had the infamous overheat system error and have had to scrap theirs. SI __________________ Houston Hippopotami, III.3: 20th Anniversary Thread - All former HT players are encouraged to check it out! Janos: "Only America could produce an imbecile of your caliber!" Freakazoid: "That's because we make lots of things better than other people!"

12-20-2006, 09:05 PM	#2
Voo Mascot Join Date: Oct 2000 Location: Michigan	I sent mine out UPS 2 day on a monday, they got it there Wednesday. They sent out a new one that I recieved on the following Tuesday. Overall a decent experience other than the week of down time. It worked out for me though since it was exam week.

12-21-2006, 11:49 AM	#5
Turd Ferguson Mascot Join Date: Dec 2003 Location: College Station, TX	Shipping costs I will let you all know later today. The repair is free for me since I'm still under warranty. If your warranty has run out it is 140. You can then buy a service contract for 30 bucks (1 year) and have it covered including shipping costs.

12-21-2006, 02:08 PM	#8
Turd Ferguson Mascot Join Date: Dec 2003 Location: College Station, TX	Cost me 11 bucks, priority mail, to ship with the delivery confirmation. Now to play the waiting game. (twiddles thumbs) Ah the waiting game sucks, I'm gonna go play Hungry Hungry Hippos.

12-21-2006, 02:38 PM	#9
stevew Hall Of Famer Join Date: Dec 2003 Location: the yo'	Wow, how often do these things break? I figure I'll get one after a spring price drop(if there is one anyways). This makes me want to go get a costco membership, and buy one there. At least i'd know I was covered indefinitely.

12-21-2006, 05:53 PM	#13
MizzouRah Hall Of Famer Join Date: Sep 2002 Location: Troy, Mo	My power supply went bad, but my warranty is with Gamestop - so they just pulled a new one out of the box and switched me.

12-22-2006, 03:02 PM	#15
Voo Mascot Join Date: Oct 2000 Location: Michigan	My repair was free due to the extention, the shipping only cost me about 10 bucks or so. They pay the shipping on the way back if I remember correctly it was 3 day select or something like that. Once they got it, I had an email stating they had it and would get back to me. 6 hours later I had another email saying that a new one was on its way back to me.

12-23-2006, 02:53 PM	#17
heybrad Norm!!! Join Date: Nov 2000 Location: Manassas, VA	Just got an Xbox 360 as an early Xmas gift today. I fired it up and immediately got error E68 which appears to mean the hard drive is crap. Great!

12-23-2006, 03:04 PM	#18
Turd Ferguson Mascot Join Date: Dec 2003 Location: College Station, TX	Update for those who care: System has still not arrived since the Repair Center is closed on weekends, so I estimate a Tuesday or Wednesday delivery and hopefully will have it back by next Saturday. Fun little tidbit, the original support guy I spoke with said they had mailed me a box and 5 days later it still hadn't arrived. Upon calling they told me that I wasn't getting a box and would have to send in, which sucked since I was just sitting around waiting on them. So I complained with a supervisor for about 5 minutes and sent it in. Today I get a package with PGR 3 from the support team. Can't wait to get my box back.

12-28-2006, 06:31 PM	#22
vex Grizzled Veteran Join Date: Jul 2001 Location: Tulsa	Great news indeed.

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