| Eaglesfan27 |
07-31-2008 10:55 AM |
Quote:
Originally Posted by kingnebwsu
(Post 1796680)
Dang...that sucks. I was hoping it would have been fixed by now. I'll keep an eye on OS. But keep us posted as always, EF27 :)
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For some reason, the huge OS thread has completely disappeared. However, they have a brief announcement thread up pointing to a thread on EA's main boards with a FAQ and a support request form. Here is the FAQ posts which I thought might be beneficial to the various commisioners on here:
Question: I heard that Online Dynasty is broken. Is this true?
Since launch, we have identified issues that have caused some of our Online Dynasties to experience problems, including games getting skipped, and Dynasties becoming unusable. We believe these issues affect less than 5% of our Online Dynasty users.
We have already fixed many of these problems so that they should no longer occur with new dynasties. We have repaired some dynasties that were previously broken. We are now looking at fixing other problems, and repairing all other dynasties that are broken when possible.
Question: How can I avoid problems?
The NCAA team is doing everything they can to fix any outstanding online dynasty issues and to prevent further problems in the future. However there are a few things you can do to help ensure you don’t lose online dynasty data.
1. Always save your online dynasty locally on your HD/Mem Card. Doing so means that if your dynasty ever has problems in the future you can start a new dynasty from the save file, re-invite your friends and pick up where you left off. To restore a Dynasty from a save file, follow these steps after you retire your Online Dynasty:
...1. Convert the Online Dynasty to an Offline Dynasty.
...2. Save the Offline Dynasty
...3. Quit the Offline Dynasty
...4. Delete the Online Dynasty save.
...5. Host Existing Dynasty from the Dynasty save.
2. Try not to cancel uploads of dynasty data before they finish. We are currently investigating a problem to prevent this action from corrupting dynasties. In the meantime it is best not to cancel an upload when it is occurring.
3. If you are a member of an Online Dynasty, but the Dynasty does not show up in your list, there is a workaround that should work. See the third post in this thread.
Question: What are you doing to fix these problems?
The NCAA 09 Development team has been working in earnest since we first became aware of these issues shortly after launch, and we will continue to focus our efforts on fixing these issues until we are satisfied that the Online Dynasty experience is at an acceptable level of performance.
Question: What kind of problems?
There are different symptoms that users are experiencing. See the next post.
Message was edited by: NCAADevLead (EA Id)
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Posts: 16
Registered: 7/29/08 |
| | Re: Online Dynasty FAQ
Posted:Jul 29, 2008 10:42 PM in response to: raczilla (XBox) |
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1. I am unable to join my Dynasty
..a. I am either the commissioner or a member of a Dynasty.
..b. When I select my Dynasty and try to “Continue Dynasty”, I get kicked back out to the main menu.
2. I am unable to retire my Dynasty
..a. I am the commissioner of a Dynasty.
..b. When I select my Dynasty and try to “Retire From Dynasty”, I get a popup that says my Dynasty was retired. But when I go back into the “CONTINUE ONLINE DYNASTY” screen, the Dynasty still shows up.
We have identified a server issue that was causing dynasty files to be placed in the wrong locker. When a duplicate file belonging to the wrong dynasty was in your commissioner’s locker, it made it so that members of the real dynasty were unable to connect, and also made it so that the commissioner could not retire the real Dynasty.
Status:
07/23 – We applied a server patch that should prevent additional corruptions of this type.
07/25 – We began repairing dynasties that were previously affected by the duplicate file, by removing the duplicate file. In most cases, we were able to repair the dynasty so that users could now connect and play their dynasty as normal. In a few cases, we were unable to repair the dynasty correctly, and we had to delete the dynasty.
Current – We are continuing to repair these issues. If your dynasty is still experiencing one of these issues, please post a report to the Official Online Dynasty Support Thread so that we can investigate.
3. I can’t see my Dynasty
..a. I am either the commissioner or a member of a Dynasty.
..b. My Dynasty doesn’t show up at all in the “ CONTINUE ONLINE DYNASTY” menu.
UPDATE - 07/30 We have identified the core root of this problem. The settings strings that lists your Dynasty memberships re getting cleared. The good news is that this means that none of the Dynasty information is actually lost!
We believe this issue may be related to canceling a Dynasty upload or losing connection while uploading a Dynasty.
Status:
Current UPDATE 07/30 – There is a workaround for Dynasty members to get back into their Dynasty. See the next post.
For Dynasty commissioners who are unable to see their Dynasty, we are currently investigating a server side fix. In the meantime, we will attempt to repair these on an individual basis.
If you are experiencing this issue, please post a report to the Official Online Dynasty Support Thread so that we can investigate. When you report, please make sure to note whether or not you have Canceled a previous Upload. We may be able to restore your missing Dynasty by fixing your locker. Keep in mind that if you start a new Dynasty, we will NOT be able to restore your old one.
4. My game results got lost
..a. I am either the commissioner or a member of a Dynasty.
..b. I played a game, and when the commissioner advanced the week, the results of the game were different.
We believe this was also caused by the wrong locker issue. In rare cases, your game result file was being uploaded to the wrong locker. When your commissioner advanced the week, he didn’t have your game result file, and so the game was simmed as if you had never actually played it.
Status:
07/23 – We applied a server patch that should prevent additional corruptions of this type.
Current – Because dynasties have already been advanced, we are unable to restore missing game results. However, we do not believe any game results that were uploaded after 07/23 should end up missing. If you are still experiencing missing game results, please post a report to the Official Online Dynasty Support Thread so that we can investigate.
5. My game results got duplicated
..a. I am either the commissioner or a member of a Dynasty.
..b. I played a game, and when the commissioner advanced the week, the game results showed up twice. I got either two losses or two wins for the same game!
Status
Current – We are currently investigating this issue. If you experience this issue, please post a report to the Official Online Dynasty Support Thread so that we can investigate.
6. Players are leaving in the offseason after I convinced them to stay!
..a. I am either the commissioner or a member of a Dynasty.
..b. Some of my players were going to leave for the pro draft. I was able to convince them to stay, but when I advance to the off-season, the players are no longer on the team.
Current UPDATE - 07/30 We are not currently looking into this issue, since it does not affect your ability to participate in a Dynasty.
7. I am unable to play user vs user game
..a. I am either the commissioner or a member of a Dynasty.
..b. When I try to play a user vs user game, I get weird uniform and playbook errors and before I am able to start the game, one of us gets kicked out with "game session no longer available" error.
Current UPDATE - 07/30
RESOLVED
This is caused by an issue with your local router.
1) On your X360 or PS3, do a network test and take notice of the result that you get for NAT
2) If it is a 3, you will need to change it on your router
3) Log into your router and look for a section called DMZ
4) Input your X360 or PS3 IP address here
5) Save it, and run your network test on your X360 or PS3 again.
6) Your NAT setting should now show up as a 1 or 2
If this does not resolve your issue, please post to the Official Online Dynasty Support Thread.
X. I have another problem
If you are having another problem, please post a report to the Official Online Dynasty Support Thread so that we can investigate. Please include as much specific information as possible about your Dynasty and about the problem you are seeing, including what you were doing up to the point at which
Message was edited by: NCAADevLead (EA Id)
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Posts: 16
Registered: 7/29/08 |
| | Re: Online Dynasty FAQ
Posted:Jul 29, 2008 10:43 PM in response to: NCAADevLead (EA... |
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UPDATE - 07/30
Added information on the "I can't see my Dynasty" issue
Added the "Players leaving" issue
Added the "unable to play user vs user game" issue
WORKAROUND
If you are a Member of a Dynasty, but that Dynasty does not show up in your list, there is a workaround that your commissioner can try.
1. The commissioner must enter the ONLINE DYNASTY SETUP->USER TEAMS & COACHES SCREEN
2. Select the user who is unable to see the Dynasty
3. Press RB to remove the user from your Dynasty
4. EXIT the USER TEAMS & COACHES screen - This step is important!
5. Enter the USER TEAMS & COACHES screen again.
6. Add the user again as normal
The commissioner must exit the screen after removing the user. It won't recognize any changes if you remove and then immediately add the user!
If you are a Commissioner of a Dynasty, and you are unable to see your Dynasty, there is no current workaround. You should make a post to the Official Online Dynasty Support Thread so that we can repair your Dynasty.
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