09-12-2008, 09:57 PM | #1 | |||
Grizzled Veteran
Join Date: Dec 2002
Location: Little Rock, AR
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Buy.com charging me for something I bought nearly two years ago?
I got this email from Buy.com:
Quote:
I thought it was weird. I did not even remember ordering anything from Buy.com. I logged in and checked the order and it was something that I ordered 1/06/2007. I don't even live at the address it was shipped to any more. Does this sound crazy to anyone else?
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Xbox 360 Gamer Tag: GoldenEagle014 |
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09-12-2008, 10:08 PM | #2 |
General Manager
Join Date: Oct 2002
Location: The Mountains
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You actually got what you paid for, right?
Maybe you changed your credit card info (via move/expiration date), they shipped but didn't get paid. Still, really sloppy, and they should totally let that go. |
09-12-2008, 10:14 PM | #3 |
Grizzled Veteran
Join Date: Dec 2002
Location: Little Rock, AR
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Yes I got what I paid for. The products and shipping were charged and paid.
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Xbox 360 Gamer Tag: GoldenEagle014 |
09-12-2008, 10:37 PM | #4 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
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Sounds like a scam of some kind. Did the order numbers match?
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09-12-2008, 10:40 PM | #5 |
Grizzled Veteran
Join Date: Dec 2002
Location: Little Rock, AR
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Yes.
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Xbox 360 Gamer Tag: GoldenEagle014 |
09-13-2008, 09:51 AM | #6 |
General Manager
Join Date: Oct 2002
Location: The Mountains
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Couldn't hurt to write a quick email of complaint, demand to know exactly what the mistake is.
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09-13-2008, 10:13 AM | #7 |
Pro Starter
Join Date: Nov 2000
Location: Cary, NC, USA
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Agreed... and probably the best bet. Two years is a long time... email them, and ask for an explanation.
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09-13-2008, 12:56 PM | #8 |
College Starter
Join Date: Nov 2004
Location: Out of Grad School Hell :)
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No way does that sound legit to me. If you have a credit card registered with them, I'd delete it pronto.
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09-13-2008, 08:31 PM | #10 |
College Benchwarmer
Join Date: Apr 2008
Location: Sterling Heights, Mi
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I used to have to call customers regarding money owed for past orders for Home Depot. I can guarantee you that for $18, especially after two years, that bill would have been thrown out. There is no way I would have called or mailed someone for that.
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09-13-2008, 08:38 PM | #11 | |
College Starter
Join Date: Nov 2004
Location: Out of Grad School Hell :)
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Quote:
I can understand money owed, but they are changing what they charged him if I understand his post correctly. |
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09-13-2008, 08:49 PM | #12 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
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Send this into consumerist.com. They love stuff like this
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09-13-2008, 08:53 PM | #13 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
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Dola
Sometimes they do a good job of shaming companies to a resolution. Although buy dot com apparently has no shame. At least according to some of the feedback I found through google-ing |
09-13-2008, 09:02 PM | #14 |
Head Coach
Join Date: Dec 2002
Location: Michigan
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Damn that OlieGirl
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09-13-2008, 09:32 PM | #15 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
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09-13-2008, 10:19 PM | #16 | |
Grizzled Veteran
Join Date: Dec 2002
Location: Little Rock, AR
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Here is Buy.com's latest:
Quote:
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Xbox 360 Gamer Tag: GoldenEagle014 |
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09-13-2008, 10:29 PM | #17 |
Head Coach
Join Date: Sep 2004
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That number looks awfully suspicious.
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2006 Golden Scribe Nominee 2006 Golden Scribe Winner Best Non-Sport Dynasty: May Our Reign Be Green and Golden (CK Dynasty) Rookie Writer of the Year Dynasty of the Year: May Our Reign Be Green and Golden (CK Dynasty) |
09-14-2008, 12:08 AM | #18 |
College Benchwarmer
Join Date: Apr 2008
Location: Sterling Heights, Mi
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09-14-2008, 12:13 AM | #19 |
College Benchwarmer
Join Date: Apr 2008
Location: Sterling Heights, Mi
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You don't seem to be the only one with problems with Buy.com. They have quite an impressive list of complaints
Consumer complaints about Buy.com |
09-14-2008, 12:18 AM | #20 | |
Head Coach
Join Date: Sep 2004
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Quote:
I stand corrected.
__________________
2006 Golden Scribe Nominee 2006 Golden Scribe Winner Best Non-Sport Dynasty: May Our Reign Be Green and Golden (CK Dynasty) Rookie Writer of the Year Dynasty of the Year: May Our Reign Be Green and Golden (CK Dynasty) |
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09-14-2008, 12:22 AM | #21 |
Grizzled Veteran
Join Date: Sep 2003
Location: Fresno, CA
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So they are saying that they just now discovered that they should have billed your CC two years ago, but they didn't.
Sounds like somebody just discovered a more than healthy sized accounting error. If it was just a handful of errors, then they would have written it off. To go through the PR hit of attempting to recoup the funds, there has to be a substantial dollar amount involved. How bad do your controls have to be in order to not reconcile your cc transactions against the actual receipts/credits? This would be a SOX nightmare....or is it? Is buy.com publicly traded? |
09-14-2008, 12:22 AM | #22 |
College Benchwarmer
Join Date: Apr 2008
Location: Sterling Heights, Mi
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I was going to call it at first, but I didn't really believe it to be the real number either.
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09-14-2008, 06:38 AM | #23 |
Pro Starter
Join Date: Feb 2006
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Legally, they can't charge you for that unless the law has changed at some point.
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09-14-2008, 10:04 AM | #24 |
General Manager
Join Date: Oct 2002
Location: The Mountains
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That's such bullshit.
To make me feel better, I'm never shopping at Buy.com again. So it's a net loss for them for being such douchebags. |
09-15-2008, 12:15 PM | #25 |
Coordinator
Join Date: Nov 2003
Location: The Great Northwest
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Really should take it up with Buy.com before you blow it out of proportion, like consumerist.com does. |
09-15-2008, 12:16 PM | #26 |
Coordinator
Join Date: Nov 2003
Location: The Great Northwest
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The question is, is this true information, or is it false? Did you actually get charged for the excess amount previously? |
09-15-2008, 12:17 PM | #27 | |
Coordinator
Join Date: Nov 2003
Location: The Great Northwest
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Quote:
Dola*3 but did you ever in the past? |
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