Receiving product after company goes out of business

Easy Mac · 06-10-2009, 07:59 AM

So my wife and I ordered our crib from a large, established local baby store in late April. They have to special order the crib from the manufacturer, so it will not be in until August.

Well, we find out yesterday evening from someone who is friends with the owner that the store is going out of business, like now. Needless to say, we have not received the crib, but our card was charged in April.

I called the store, and the line is a busy tone. There website is gone. It was closed for the day by the time we found out, so the earliest I could get there is lunch, which seems like it may be too late.

What can we do here? I really don't know if we'll receive the crib, and we have no way of finding out if the order was placed or who to contact about it, since the store would have placed it with the manufacturer.

Can we call the credit card company and ask them to rescind the payment? Its been almost 2 months since we ordered, so I have no idea if that would work.

Any ideas? My wife is freaking out, since throwing away $1000 is not really that fun.

Mizzou B-ball fan · 06-10-2009, 08:04 AM

You'll definitely want to contact your state Attorney General office and get advice from them. They had a similar situation here in KC and the state Attorney General was able to get all of the outstanding money back for the customers who didn't receive their service/product. The local Better Business Bureau would also be a good contact. Either one should be able to point you in the right direction to make sure you get resolution on the issue.

chesapeake · 06-10-2009, 08:07 AM

Quote:

Originally Posted by Easy Mac

Can we call the credit card company and ask them to rescind the payment? Its been almost 2 months since we ordered, so I have no idea if that would work.

This looks like your best option to me. They've got better lawyers than you do.

Logan · 06-10-2009, 08:08 AM

I would also call the credit card company and just let them know of the situation. They should (at least temporarily) remove the charge from your account until they can investigate it further. Obviously it depends on the card but that's how it worked for me when I paid for something never received.

wade moore · 06-10-2009, 08:23 AM

I'll echo what others have said - your credit card company is likely your best friend here.

MacroGuru · 06-10-2009, 07:22 PM

Give the merchant a chance to refund first, but don't wait for to long and then go to your credit card company, they will protect you...however if I remember correctly you do have a limit on it, and it's around 120 days.

terpkristin · 06-10-2009, 08:00 PM

Did you send this to Consumerist?
Consumerist - Store Goes Out Of Business Before Delivering Crib - Out of Business

/tk

Logan · 06-11-2009, 08:25 AM

Quote:

Originally Posted by terpkristin

Did you send this to Consumerist?
Consumerist - Store Goes Out Of Business Before Delivering Crib - Out of Business

/tk

If he didn't, he should get in touch with that guy and figure out how he handles it!

Dr. Sak · 06-11-2009, 08:30 AM

Well that's EasyMac's first name

cougarfreak · 06-11-2009, 08:39 AM

There was a company here, a sporting goods store that sold boats, ATV's, etc. that went out of business. A customer had put his boat in their lot to sell, which it did, and they were going to keep like 5% of the sale. The day it sold, the company went out of business, and the guy was out his money. Not sure how it ended up, but I saw the story on the local news that night and your story reminded me of that. I would think your credit card company would go to bat for you.

06-10-2009, 07:22 PM	#6
MacroGuru Coordinator Join Date: May 2003 Location: Utah	Give the merchant a chance to refund first, but don't wait for to long and then go to your credit card company, they will protect you...however if I remember correctly you do have a limit on it, and it's around 120 days. __________________ "forgetting what is in the past, I strive for the future"

06-10-2009, 08:00 PM	#7
terpkristin Grizzled Veteran Join Date: May 2003 Location: Ashburn, VA	Did you send this to Consumerist? Consumerist - Store Goes Out Of Business Before Delivering Crib - Out of Business /tk __________________ GO TERPS! https://www.flickr.com/photos/terpkristin https://twitter.com/terpkristin

06-10-2009, 08:04 AM	#2
Mizzou B-ball fan General Manager Join Date: Aug 2001 Location: Kansas City, MO	You'll definitely want to contact your state Attorney General office and get advice from them. They had a similar situation here in KC and the state Attorney General was able to get all of the outstanding money back for the customers who didn't receive their service/product. The local Better Business Bureau would also be a good contact. Either one should be able to point you in the right direction to make sure you get resolution on the issue.

06-10-2009, 08:08 AM	#4
Logan Head Coach Join Date: Oct 2000 Location: NYC	I would also call the credit card company and just let them know of the situation. They should (at least temporarily) remove the charge from your account until they can investigate it further. Obviously it depends on the card but that's how it worked for me when I paid for something never received.

06-11-2009, 08:30 AM	#9
Dr. Sak Grizzled Veteran Join Date: Oct 2000 Location: Stuck in Yinzerville, PA	Well that's EasyMac's first name

06-11-2009, 08:39 AM	#10
cougarfreak College Starter Join Date: Nov 2004 Location: Out of Grad School Hell :)	There was a company here, a sporting goods store that sold boats, ATV's, etc. that went out of business. A customer had put his boat in their lot to sell, which it did, and they were going to keep like 5% of the sale. The day it sold, the company went out of business, and the guy was out his money. Not sure how it ended up, but I saw the story on the local news that night and your story reminded me of that. I would think your credit card company would go to bat for you.

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