Quote:
Originally Posted by bhlloy
They do have very good sales people who are very good at wining and dining execs at big enterprise and SIs, which is why they are where they are. Like Salesforce and Splunk.
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When we started our transition from Remedy to ServiceNow they brought them in to train our staff on how to use it. Rather then spend that time training our staff they spent that time telling then how great it is and selling them on it. They didn't show anyone how to do a single thing, but they went over all of its capabilites.