Quote:
Originally Posted by Warhammer
I hate some customers.
I have a customer that refuses to contact me about anything, refuses to call my boss, they always call our customer care line, they tell them to call me. Instead, these guys call our Eastern USA/Latin America Sales VP for anything which prompts my boss and I to get a butt chewing. This customer screens calls whenever I try to call and help. Further, they refuse to set up a face to face meeting to discuss any issues. Finally, they account for less than 1% of my sales, yet cause almost 50% of my headaches....
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I was talking to our customer's IT management about a particular user who was giving us grief and we both agreed that it would make both of our lives easier if he went and worked for a competitor and was their problem. There's no way that what he brings to the company offsets the number of man hours he costs to support him.
SI