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I just read something that's both sad and predictable. Disney's City Hall at the parks have stopped taking positive and negative suggestions and compliments/complaints in written form. The reason is that Disney's legal wants to protect the company from liability lawsuits concerning suggestions from customers. In other words, let's say a customer complains that there are too many popcorn carts blocking the parade viewing areas. When Disney decides to move to the popcorn carts, the customer can sue the company for not compensating them for their idea. Another example is the addition of a popular Anaheim ride in WDW. A customer could sue claiming it was his/her idea to add Soarin'... (for example) to WDW based on a written comment. So, to prevent such lawsuits, all comments are banned. If you write a letter to Disney and it mentions something in the park, they will return it to you with a form letter stating that such unsolicited communication is prohibitive. That's what we get when we let lawyers run everything.
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