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I'm going to disagree with a lot of you I guess. I'm paying money....good money for the idea that my meal will be fresh, delievered in a reasonable amount of time, and that my waiter/waitress will be polite and attentive to refills, whether the food is good, and other items. I tip 20% everytime unless something happens with the waiter/waitress and then it usually goes to 15%. When it comes to the food/meal though, if something comes out cold, under or over cooked, etc. or something else within reason, I should be compensated as this is not what I was spending my money for.
A free meal? Not every time but free dessert should be fairly standards. Keeps the customer happy and is of minimal cost. A free meal should be an option though in some cases. Surely it's their right to not do anything and I will not raise a big fuss like this guy seemed to have done. Certainly though, I choose not to give them my business in the future.
Comes down to future customer and revenue versus one meal/dessert.
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