Yeah I worked at a small local restaurant, not a chain and I remembered being so aggravated sometime because regardless of how lame or assholish a customer would be, the owner would comp everything. It's just the way it's done.
I suppose even if they're not coming back, the word that they spread is going to be a lot better if the meal ends in being free. It's hard to bitch too much about that, and hey..people love free food.
I hated the food business though. We were a place catering to a "higher-class" crowd and it just got terribly grating after a while. A person can only take so much condescension.
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