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Having been in upper level managment for Carlson Restaurants I can tell you that it is far eaiser to comp his meal and have it done with.
If someone decides to call the corporate office and complain not only will the manager get shit but the head office knows, the managers boss, his boss, etc... Shit rolls downhill.
Plus the end result would probably be the corporate office sending out complimentry gift cards, etc... They do this to get the person back into the restaurant for a "second chance"
It's eaiser to just comp it and be done.
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