Sorry Dan, but you have failed to apologize to the people you called "pirates." They did nothing wrong. They saw that the game was available, wanted to buy it, and gave their CC#, expecting to be charged. YOUR guys screwed up, and should be blamed--not those 10 who bought the game.
The fact is, I would rather give $100 of my hard-earned money directly to Jim for the game, than pay $1 for it through you guys if it meant you got a piece of it.
Yet another reason I will never buy an EA product again, unless it has a Solecismic logo on it.
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